Python
Prince Kankam
Statistician
Muncie,IN
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TECHNICAL SUPPORT ASSISTANT
Ball state university unified technology support
08.2023 - Current
- Capturing student 80% data unto systems to create a digital ID use for printing cards
- Conducting 10% surveys for technical office to know student preferences on offers given on campus.
ASSEMBLY ASSISTANT I
Qatar Airways Catering Company
11.2019 - 08.2023
- Filed 150 employees' overtime every fortnight in order for finance department to ascertain approved actual overtime
- Coordinated 100+ events as and when necessary by performing any other duties assigned by supervisors or manager.
MOBILE WORKSTATION OPERATOR
Ghana National Identification Authority
05.2019 - 10.2019
- Delivered trainings on conflict resolution and management, collaborative negotiation and cross cultural communication for 100+ citizens; facilitated interactions and reduced conflict occurrences by 60%
- Registered over 5000+ personal and biometric data into the National Identification Authority database where cards are instantly print and issue out.
CUSTOMER EXPERIENCE EXECUTIVE
Vodafone Ghana
09.2018 - 04.2019
- Handled and resolved account queries via phone calls ranging from 60 to 100 accounts daily, working complaints include Lost credit, inbound sales inquiries relating to products and promotions
- Negotiated with clients to resolve account delinquencies, earning client 90% trust while maintaining company's loyalty.
OFFICE ASSISTANT TRAINEE
Offinso Municipal Assembly
09.2016 - 10.2017
- Collected data for development and processing of household waste data under the National Waste Distribution Bin module
- Served as a committee member for organizing a memorable personnel leavers' party for 2016/2017 batch.
Education
Master Degree - Statistics
Ball State University, College of Sciences and Humanities
08.2025
Undergraduate Degree - Actuarial Science
Kwame Nkrumah University of Science and Technology
05.2016
Skills
- Objectives Python
- SAS Base 9
- SQL
- MATLAB beginner
- Microsoft Office Suite (Word, PowerPoint, and Excel)
- Friendly and Patient
- Auditing Service Requests
- Laptop Servicing
- System Administration
- Inventory Procedure Documentation
- Technical Troubleshooting
Websites
Certification
- [Microsoft Networking], [Microsoft] - [April 2015]
- [Online Digital Marketing], [Ghana-India Kofi Annan Centre of Excellence in ICT (GI-KACE)] - [May 2018]
- [Highfield Level 2 Award in Food Safety in Catering], [Highfield] - [November 2019]
Soccer and video games
I love playing soccer and FiFA 2023 playstation games with friends every weekends. It helps me to exercise.
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Preference
Work Type
InternshipPart TimeWork Location
On-SiteHybridRemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsSoftware
R
Minitab
SAS
Timeline
TECHNICAL SUPPORT ASSISTANT
Ball state university unified technology support
08.2023 - Current
ASSEMBLY ASSISTANT I
Qatar Airways Catering Company
11.2019 - 08.2023
MOBILE WORKSTATION OPERATOR
Ghana National Identification Authority
05.2019 - 10.2019
CUSTOMER EXPERIENCE EXECUTIVE
Vodafone Ghana
09.2018 - 04.2019
OFFICE ASSISTANT TRAINEE
Offinso Municipal Assembly
09.2016 - 10.2017
Master Degree - Statistics
Ball State University, College of Sciences and Humanities
Undergraduate Degree - Actuarial Science
Kwame Nkrumah University of Science and Technology
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