Prince Dj Francois
ORLANDO,FL
Summary
Motivated with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management. Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organizized with experience in restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly with strong history of excellent guest service. Effectively multi-tasked to efficiently complete various food and beverage functions. Trained in set-up, restock and takedown. Skilled in cleaning and disinfecting to meet company standards.
Overview
19
19
years of professional experience
Work History
Server/Server Assistant
Waldorf Astoria Orlando
03.2010 - Current
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Increased sales significantly by upselling higher-end products to customers.
Cashier/Lead Sandwich Maker
Quiznos Subs
12.2007 - 12.2010
- Enhanced customer satisfaction by efficiently processing transactions and handling cash with accuracy.
- Reduced wait times for customers by effectively managing the cashier team and prioritizing tasks.
- Streamlined checkout process by implementing new procedures to increase speed and efficiency.
- Assisted management in setting performance goals for cashier staff, leading to improved productivity.
- Trained new cashiers on company policies, ensuring consistent quality of service across the team.
- Resolved customer complaints promptly, maintaining a professional and courteous demeanor at all times.
- Conducted daily cash audits to ensure accurate financial records and reduce discrepancies.
- Monitored cashier performance closely, providing constructive feedback and coaching when necessary for continuous improvement.
- Maintained cleanliness and organization of the checkout area, creating a pleasant shopping experience for customers.
- Promoted store loyalty programs to increase repeat business and enhance customer relationships.
- Ensured optimal staffing levels during peak hours by effectively scheduling employees based on anticipated workload.
- Coordinated breaks for cashiers while maintaining sufficient coverage at registers, optimizing workflow without sacrificing customer care.
- Maintained compliance with local regulations regarding cash handling procedures, reducing potential fines or penalties from non-compliance incidents.
- Developed strong rapport with regular customers by delivering personalized service that fostered loyalty towards the brand.
- Contributed towards achieving store sales targets through upselling techniques and product recommendations.
- Acted as a point of contact between management and cashier team, ensuring smooth communication and quick resolution of issues.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Received and processed customer payments.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Educated employees on register use, merchandising, and customer service.
- Led cashiers and associates in providing thoughtful customer service.
- Maintained stock to meet expected customer demand.
- Resolved escalated customer disputes with special actions such as discounts.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Assisted in inventory management, accurately tracking stock levels and placing orders as needed.
- Supported fellow employees through effective communication and teamwork during busy periods or staff shortages.
- Ensured prompt service by working quickly yet meticulously during rush periods where long wait times could deter potential patrons from returning in the future.
- Facilitated efficient order-taking processes through clear communication when relaying customer requests to kitchen staff.
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Accurately operated cash register to process customer payments.
- Replenished serving stations with fresh food and cleaned up spills.
- Delivered exceptional service as illustrated through multiple positive Yelp reviews.
Dishwasher Supervisor
Hyatt
12.2004 - 12.2007
- Improved kitchen efficiency by streamlining dishwashing processes and implementing time-saving techniques.
- Reduced kitchen accidents by enforcing proper safety protocols and training staff on best practices.
- Enhanced team morale and productivity with effective communication and consistent performance feedback.
- Maintained a clean and sanitary work environment, ensuring compliance with health department regulations.
- Managed dishwasher schedule to ensure adequate coverage during peak service hours.
- Supervised and trained new dishwashing staff, promoting adherence to kitchen policies and procedures.
- Assisted in inventory management, ordering necessary supplies while minimizing waste costs.
- Collaborated with chefs and other kitchen staff for smooth daily operations and timely meal preparation.
- Monitored equipment functionality, scheduling repairs as needed to avoid interruptions in service.
- Increased employee retention rate by fostering a supportive team environment that valued hard work and dedication.
- Maximized dishwasher efficiency through routine maintenance checks and proper equipment usage training.
- Minimized breakage costs by instructing staff on proper handling of delicate glassware and dishware items.
- Contributed to successful restaurant inspections by maintaining high standards of cleanliness throughout the dishwashing area.
- Coordinated tasks among dishwashing staff, prioritizing duties based on urgency and importance during busy shifts.
- Promoted teamwork among all kitchen personnel, resolving conflicts professionally when they arose.
- Ensured timely delivery of clean dishes to serving stations, supporting efficient food service operations during peak hours.
- Evaluated dishwasher performance regularly, providing constructive feedback for continuous improvement opportunities within the team structure.
- Assisted in developing standard operating procedures for the dishwashing area, promoting consistency across shifts in both cleanliness levels and operational efficiency.
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Cleared, washed and stacked all plates, dining utensils, and trays quickly and without breaking.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Worked with chemicals such as detergent, rinse agents, and sanitizers to protect customer health.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Washed equipment, surfaces, refrigerators, and other areas and applied sanitizing chemicals.
- Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff.
- Stored dishes, utensils and kitchen equipment in proper locations.
- Sorted and rinsed dirty dishes, glasses and utensils prior to washing.
- Delivered washed dishes to various stations throughout restaurant to help team stay productive and focused on customer needs.
- Increased machine efficiency by scraping and pre-washing dishes.
- Maintained proper temperatures, behaviors, and controls to meet or exceed health department standards.
- Gently moved glassware, crystal, and other delicate items to prevent breakage.
Education
No Degree - Small Business Administration And Management
Valencia College
Orlando, FL06.2025
Skills
- Supply Restocking
- Table Bussing
- Beverage Preparation
- Order Management
- Order Delivery Practices
- Food Running
- Food Delivery
- Table Setting
- Safe Food Handling
- Food Inspection
- Guest Engagement
- Bill Computation
- Exceptional Customer Service
Languages
English
Native or Bilingual
French
Professional Working
Spanish
Limited Working
Timeline
Server/Server Assistant
Waldorf Astoria Orlando
03.2010 - Current
Cashier/Lead Sandwich Maker
Quiznos Subs
12.2007 - 12.2010
Dishwasher Supervisor
Hyatt
12.2004 - 12.2007
No Degree - Small Business Administration And Management
Valencia College
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