Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Prince Mukisa

Auburn,CA

Summary

Dynamic sales and leadership professional with proven expertise in customer service and sales development, honed at companies like Nordstrom. Excelled in building lasting customer relationships and leading high-performing teams. Skilled in CRM software and excellent communication, achieving significant sales growth and customer satisfaction. Passionate about leveraging teamwork and problem-solving skills to drive business success.

Overview

8
8
years of professional experience

Work History

Sales Associate/Stylist

Nordstrom
11.2019 - Current
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Solved customer challenges by offering relevant products and services.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Built relationships with customers to encourage repeat business.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.

Sales Development Representative (SDR)

Embrace.io
12.2021 - 10.2022
  • Built and managed accurate sales pipeline to maintain high volume of activity.
  • Won new business by articulating full value of company's capabilities to prospects.
  • Utilized CRM tools to manage sensitive client information and update existing and new client profiles.
  • Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.
  • Developed strong relationships with key decision-makers through consistent communication and rapport-building efforts.
  • Enhanced team performance through regular sales training sessions, role-playing exercises, and constructive feedback.
  • Crafted persuasive sales pitches to communicate value of company products and services.
  • Developed successful strategies for identifying and converting prospective clients to long-term customers.
  • Increased sales leads by implementing targeted outreach strategies and personalized followups.

Associate Director

Next Generation Ministries
09.2017 - 12.2019
  • Assisted senior leadership in managing all aspects of operations.
  • Led teams of up to fourth young adults, supervising daily performance as well as training and improvement plans.
  • Prioritized tasks and allocated resources appropriately to keep teams focused and productive.
  • Developed detailed plans based on broad guidance and direction.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Fostered a culture of continuous improvement by encouraging staff to share innovative ideas and providing resources for professional development.
  • Trained and developed department leaders and management staff for specific projects and ongoing operational needs.

Education

No Degree - Ministry

Youth With A Mission
Cape Town, South Africa
09.2017

Associate of Arts - General Laws

Law Development Center
Kampala, Uganda
04.2011

Skills

  • Customer Service
  • Teamwork and Collaboration
  • Time Management
  • Problem-solving skills
  • Excellent people skills
  • Reliable and punctual
  • Relationship Building
  • Product Sales
  • Sales Development
  • Cold-calling
  • CRM software proficiency
  • Excellent communication skills

Accomplishments

Nordstrom-Among the top ten sales Associates in the store


Nordstrom- Certificate and recognition for 100k in sales in one month


Embrace - Brought in new business for the company through prospecting.


Embrace- completed "selling through Curiosity training"

Timeline

Sales Development Representative (SDR)

Embrace.io
12.2021 - 10.2022

Sales Associate/Stylist

Nordstrom
11.2019 - Current

Associate Director

Next Generation Ministries
09.2017 - 12.2019

No Degree - Ministry

Youth With A Mission

Associate of Arts - General Laws

Law Development Center

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