PRINCE MULBAH
Waco,TX
Summary
To work for a team oriented, fast paced company. I am looking to build a career with the company I work for.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Caregiver
FCC Of Texas
Houston, TX
06.2019 - Current
- Assisted elderly clients with activities of daily living such as bathing, dressing and grooming.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Transported clients to doctor appointments and other errands using wheelchair accessible vehicles.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Helped maintain the safety of the client's environment by removing hazards such as rugs or furniture that could cause falls.
- Assisted with ambulation by providing support during transfers from bed to chair or wheelchair.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Ensured compliance with all applicable laws, regulations and standards governing home health care services.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed changes in behavior or physical condition that may require medical attention and reported them promptly to supervisor.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Laundered clothing and bedding to prevent infection.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Followed safe lifting and transferring techniques to transport residents.
- Assisted clients with maintaining good personal hygiene.
- Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
- Helped clients get in and out of beds and wheelchairs.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Built strong and trusting rapport with clients and loved ones.
- Monitored health and well-being of clients and reported significant health changes.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Stay at Home Dad
N/A
12.2017 - 06.2019
Landscaper
Placement Unlimited
07.2017 - 10.2017
- I landscape and maintained grounds of property / Gardner
- I planted trees and flowers
- I also laid pea gravel
- I lifted 50 lbs of material
Owner
Mulbah enterprises
05.2015 - 07.2017
- I ran an internet sales company
- I purchased new and slightly used items at a cheaper price and sold them from profit
- I kept inventory and handle all aspects of managing a business
Direct Care Staff
Brookhaven Youth Ranch
05.2014 - 04.2015
- I supervised troubled young boys from the age of twelve to eighteen years old
- I held groups with the kids as well as making sure they went to school and did there chores
- I also took them to church, doctor's appointments and planned outings
- I also made sure the kids joined in sports as often as possible
Landscaper
Diversified Landscaping
02.2010 - 05.2014
- I landscape and maintained grounds of property
- Laid soil, mowing, trimming, planting, watering, fertilizing, digging, raking, sprinklers, installation, and installing fence
- I also used heavy equipment such as forklift, bobcat and jack hammer and auger digger
CSR
C3 Customer Contact Channels
McGregor , TX
02.2012 - 12.2013
- Provided customer service support to customers over the phone and by email.
- Handled customer inquiries and complaints in a timely manner.
- Identified customer needs and provided appropriate solutions.
- Followed up with customers to ensure their satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed account maintenance activities such as updating client information in databases.
- Documented all conversations with customers in CRM software according to company standards.
- Provided guidance on product features and benefits as well as troubleshooting techniques.
- Updated job knowledge by participating in educational opportunities.
- Participated in team meetings or training sessions when necessary.
- Ensured compliance with applicable laws and regulations for provision of services.
- Adhered to company's established protocols for handling confidential data.
- Managed multiple tasks simultaneously while providing excellent customer service experience.
- Consulted with customers regarding needs and addressed concerns.
- Educated customers on special pricing opportunities and company offerings.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Processed customer account changes with proprietary software.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Care Giver
06.2006 - 02.2010
- I stayed home with my sick grandmother
- I took care of my younger siblings while my mother worked
Education
high school diploma -
Marquee Learning Center
Houston, TX01.2011
Skills
- Dependable
- Punctual
- Eager to learn
- Easy-going
- Empathetic listening
- Patient care and companionship
- At-home care instruction
- Daily living activities assistance
- Daily living assistance
- Behavior redirection
- Housekeeping
- Complaint resolution
- Store maintenance
- Retail store support
- Sales expertise
- Courteous demeanor
- Receiving support
- Professional telephone demeanor
- Prioritization
- Call center procedures
- Merchandise upselling
- In-store support
- Retail sales customer service
- Documentation
Timeline
Caregiver
FCC Of Texas
06.2019 - Current
Stay at Home Dad
N/A
12.2017 - 06.2019
Landscaper
Placement Unlimited
07.2017 - 10.2017
Owner
Mulbah enterprises
05.2015 - 07.2017
Direct Care Staff
Brookhaven Youth Ranch
05.2014 - 04.2015
CSR
C3 Customer Contact Channels
02.2012 - 12.2013
Landscaper
Diversified Landscaping
02.2010 - 05.2014
Care Giver
06.2006 - 02.2010
high school diploma -
Marquee Learning Center