Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
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Prince Obimba

Houston,TX

Summary

Dynamic sales professional with a proven track record at Sterling Bank PLC, excelling in client engagement and relationship management. Skilled in effective deal closing and upselling strategies, I consistently exceeded performance metrics while fostering customer satisfaction and loyalty. Adept at leveraging social media marketing to generate new revenue streams and enhance brand visibility.

Overview

13
13
years of professional experience

Work History

Station Sales Agent

Keolis MHI Rail Management and Operation LLC
09.2021 - 03.2025
  • Informed clients of policies and procedures.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
  • Assisted call-in customers with questions and orders.
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
  • Attended monthly sales meetings and quarterly sales trainings.
  • Kept detailed records of daily activities through online customer database.
  • Contributed to event marketing, sales and brand promotion.

Sales Relationship Executive

Sterling Bank PLC
01.2012 - 08.2021
  • Investigated and resolved customer complaints to foster satisfaction.
  • Developed, updated and maintained database of existing and potential customers using Microsoft Azure Software.
  • Managed high-value existing and new business partnerships to deliver on objectives and maximize corporate revenue, support and awareness.
  • Generated new business leads through direct customer engagement, deploying inbound and outbound marketing tactics and developing and optimizing informative content.
  • Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
  • Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
  • Maintained knowledge on banking products and distribution to provide optimal service support.
  • Stayed current on company offerings and industry trends.
  • Engaged client executives to assess strategic business needs and challenges and translate business strategy into human capital opportunities with business impact.
  • Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
  • Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.

Education

Chartered Management Proficiency Certificate - Finance Management

Nigerian Institute of Management (Chartered)
Lagos Nig.
05-2013

Bachelor of Science - Banking And Finance

Imo State University
Owerri, Imo State, Nigeria
06-2011

Skills

  • Client engagement follow-up
  • Client analysis
  • Networking
  • Providing sales assistance
  • Paperwork processing
  • Product demonstrations
  • Effective deal closing
  • Performance tracking
  • Social media marketing
  • New revenue streams
  • Sales presentations
  • Cold calling
  • Account development
  • Upselling strategies

Accomplishments

  • Ranked no. 1 in regional Sales competition for 5 consecutive years from (2015-2020)
  • Grew my CASA portfolio from $50,000 to $3,000,000 in less than 3years of employment.
  • Won Central Bank of Nigeria Price Venture NYSC Competition Award in 2012 Batch B. Reference (https://www.hotnigerianjobs.com/hotjobs/45797/list-of-central-bank-of-nigeria-cbn-nysc-venture-p.html)

Languages

English
Arabic
French

Timeline

Station Sales Agent

Keolis MHI Rail Management and Operation LLC
09.2021 - 03.2025

Sales Relationship Executive

Sterling Bank PLC
01.2012 - 08.2021

Chartered Management Proficiency Certificate - Finance Management

Nigerian Institute of Management (Chartered)

Bachelor of Science - Banking And Finance

Imo State University

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Prince Obimba