Summary
Overview
Work History
Education
Skills
Certification
CONTACT PERSONS
Timeline
Generic

PRINCE OPOKU

Harker Heights,United States

Summary

Performance-driven administrative professional and military veteran with a security clearance leveraging over 5 years as a proven leader and manager able to multi-task missions, projects and programs placing the right personnel and resources as need to meet internal and external requirements. Strong organizational, customer service and communication skills with the ability to independently plan and direct business affairs. Trusted advisor, liaison and assistant. Filing and records management. Ability to work with little or no supervision. Have a typing rate of 80wpm. PC proficiency in MS word, Excel, PowerPoint and proprietary software systems.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Service Supervisor

United State Postal Service
12.2020 - Current
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
  • Enhanced team productivity through regular coaching, feedback, and performance evaluations.
  • Streamlined workflow processes for increased efficiency in handling customer inquiries and complaints.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Improved office operations by automating client correspondence, record tracking and data communications.
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
  • Interceded between employees during arguments and diffused tense situations.

Human Resources Specialist

United States Army
02.2019 - 05.2019
  • Enhanced employee satisfaction by implementing streamlined HR policies and procedures.
  • Reduced turnover rates by conducting thorough exit interviews and addressing employees' concerns.
  • Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
  • Streamlined recruitment processes, expediting the hiring of qualified candidates.
  • Provided personnel support and assistance while working in the 407 Support Brigade level Command Group servicing the 407th Brigade.
  • Prepared and maintained officer and enlisted personnel records. Transferred records.
  • Prepared and processed recommendation for awards and decorations using DA Form 638 for the Brigade IAW Army Regulation (AR)600-8-22, Military Awards.
  • Guided and mentored multiple soldiers in areas such as personnel accountability, and morale.
  • Prepared and monitored requests for promotions, and arranged and conducted promotion ceremonies.
  • Utilize office automation equipment to perform administrative duties.
  • Utilize various software programs to process new employees.
  • Builds data, such as new positions, into an automated system.
  • Determine legal coding for Requests for Personnel Actions (RPAs).
  • Reduced turnover rates by conducting thorough exit interviews and addressing employees'' concerns.

Construction Engineering Technician

United States Army,
11.2014 - 01.2019
  • Enhanced equipment performance by conducting regular maintenance and troubleshooting tasks.
  • Reduced downtime for machines through proactive identification and resolution of technical issues.
  • Streamlined processes by implementing efficient workflows and improving technician training programs.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Served as the senior Construction Engineering Technician in multifunctional capacity across a broad and diverse spectrum of engineering operations both operational and non-operational organizations.
  • Ensured safety of the vehicle while loading and verify whether it is loosely tied or position properly.
  • Planned, conducted ,prepared and provided planning studies and test for identified engineer work projects.
  • Saved the US Government $8,000 by coordinating proper use of organizational assets
  • Merged customer maintenance standards and requirement into facility maintenance program and any configuration changes in accordance with mission plans requirements.
  • Supervised a 20 personnel survey team, and served as the subject matter expert for a 3000 person Modular Engineering Unit.
  • Estimated cost for maintenance activities and equipment resulting in seamless projects that met budget requirement.

Customer Service Representative Agent

Target Inc
09.2014 - 10.2014
  • Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
  • Streamlined communication channels for improved customer experience and faster response times.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
  • Collaborated with team members to optimize processes for increased efficiency in handling customer complaints.
  • Provided customer service to store guests, educating them on the products and aiding whenever needed; consistently presented professional demeanor to customers to cultivate repeat store visits and represents the store in an appropriate manner.
  • Promoted a collaborative environment and resolved conflict, differentiating between situational needs and opportunities for customer service.
  • Listened to requests and provided conflict resolution amongst customers tactfully communicating to their needs while focused on project goals.

Teaching

Ghana Education Service
09.2010 - 08.2013
  • Updated teaching strategies to reflect changes in field and make more efficient use of available time.
  • Developed and maintained collection of resources appropriate to curriculum, students and teaching and learning styles inherent within school community.
  • Developed and implemented educational and counseling plan with modern methods of teaching and mentoring.
  • Updated and revised course content and teaching methodologies.
  • Researched state-of-the-art teaching techniques to present new methods to instructors to help enhance teaching skills.
  • Implemented behavior guidelines, prepared class activities using various teaching methods, assigned homework, gave test and monitored students’ academic performance.
  • Demonstrated teaching skills, patience, supervisory abilities, communication and enthusiasm.
  • Balanced whole -group, small- group, & individual instruction to accommodate different academic levels & learning styles; designed and implemented behavior modification system.
  • Identified students individual and collective learning needs and planned prepared and delivered instruction designed to capture students interest and maximize individual learning.

Education

Master of Arts - Human Resources Management

Liberty University
Lynchburg, VA
05.2020

Bachelor of Science - Bachelor of Science in Business Administration HR

Liberty University
Lynchburg, VA
10.2019

High School Diploma -

PTD-100 Tractor Trailer Drivers Training
Killeen, TX
02.2019

No Degree - Advanced Construction Engineer Technician Course

US Army
Killeen, TX
07.2018

No Degree - Leadership And Management Development Course

US Army
Killeen
04.2017

High School Diploma -

Presbyterian College of Education
Ghana
08.2013

Skills

  • Staff Management
  • Benefits Administration
  • Project Management
  • Training development
  • Microsoft office proficiency
  • Communication
  • Meticulous Attention to detail
  • Time Management
  • Clients Relationship
  • Leadership
  • Excel spreadsheets
  • Organized & multitasked
  • Orientation & Onboarding
  • Training and Development
  • Projects Management
  • Performance Management
  • Employment Law
  • Background Checks
  • Exit Interviews

Certification

Certificate: Bus Driver Orientation With 45 Passenger Fort Hood TX

Certificate : D.D.C Professional Truck Driver, Killeen License #39665221, TX

02/08/14

CONTACT PERSONS

  • Human Resources Specialist (Clerk): United States Army, 407th Support Brigade Fort Hood, Killeen Texas, 76544

                      Mrs. Cassandra-P: 254-350-0364

  • Construction Engineering Technician: United States Army, 3rd Cavalry Regiment Fort Hood, TX. 76544

                      Tyler Bordner P: 254-287-6690

  • Target Inc: Marlborough, MA 01752

                      Nicholas Yaw Deborah P: 508-840-4822

  • Ghana Education Service: Atiwa West District, Ghana P.O.BOX 11

                      Seth Agyekum P: 011233547772886   

Timeline

Customer Service Supervisor

United State Postal Service
12.2020 - Current

Human Resources Specialist

United States Army
02.2019 - 05.2019

Construction Engineering Technician

United States Army,
11.2014 - 01.2019

Customer Service Representative Agent

Target Inc
09.2014 - 10.2014

Teaching

Ghana Education Service
09.2010 - 08.2013

Master of Arts - Human Resources Management

Liberty University

Bachelor of Science - Bachelor of Science in Business Administration HR

Liberty University

High School Diploma -

PTD-100 Tractor Trailer Drivers Training

No Degree - Advanced Construction Engineer Technician Course

US Army

No Degree - Leadership And Management Development Course

US Army

High School Diploma -

Presbyterian College of Education

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