Hikeem Holland
Warehouse Associate
Baltimore,MD
Summary
McDaniel College Alumni with experienes as a mentor and moderator, helping incoming students to integrate into college while using any available time facilitating structured discussion between students and alumni in a college setting. Proficient in guiding conversation, sustaining the attention of the audience and creating safe space for questions that connected campus experience with post-graduation paths. Accomplished by combining peer-to-peer mediation and facilitation skills and applying them to calm, organized group dialogue.
Overview
8
8
years of professional experience
Work History
Global Mentorship Initiative Mentee
Global Mentorship Initiative (GMI)
01.2021 - 09.2023
- Support 3 mentees through cultural competency discussions, leadership development, and goal-setting check-ins.
- Strengthen communication and interpersonal skills through one-on-one conversations and peer relationship building.
- Apply cultural competency to support respectful dialogue across different backgrounds and perspectives.
- Organize planning and goal-setting discussions that keep mentorship conversations focused and actionable.
Edge Mentor
Edge Mentorship Program- Westminster, MD
07.2018 - 05.2021
- Maintain 97% consistency in mentor follow-ups to reinforce stability and comfort for mentees.
- Guide 6 mentee check-ins weekly with tailored support for campus transition and faculty communication.
- Adapt communication approaches to connect African American Baltimore youth with faculty members on campus.
- Built rapport through unconditional positive regard and congruent support during a challenging campus transition.
- Supported youth adjustment to a predominantly white college campus while maintaining stability and comfort.
Cinemark Reserve Employee
Towson Cinemark Theater- Towson, MD
07.2018 - 01.2020
- Handled 50 customers served per shift while balancing guest needs across multiple service stations.
- De-escalated hostile situations by making time-sensitive assessments and applying calm relief tactics.
- Rotated smoothly between cashier, food runner, host, concessionist, server, and workstation cleaner roles to keep operations moving.
- Adapted hospitality approach to different personality types while maintaining a professional, customer-focused experience.
Amazon Fulfillment Center Warehouse Worker
Amazon Fulfillment Center Warehouse- Sparrows Point, MD & BWI2
11.2019 - 12.2019
- Transferred boxes from conveyor belts into designated carts to maintain steady order fulfillment flow.
- Scanned packages with barcode scanners to support accurate shipping and receiving processes.
- Lifted 45-60lbs items repetitively while moving inventory safely through warehouse tasks.
- Operated manual pallet jacks to move palletized items between warehouse areas efficiently.
- Communicated clearly and respectfully in a loud environment to coordinate work with teammates.
Sodexo Food Worker
McDaniel College Pub Food Service- Westminster, MD
09.2017 - 08.2018
- Maintain 100% order accuracy during busy service periods.
- Prepare deli items following hospitality training and food handling standards.
- Clean service areas, equipment, and vending machines to keep the workspace ready for customers.
- Perform vending machine maintenance to support reliable snack and drink access.
- Deliver friendly pub service with close attention to detail and customer requests.
- Support smooth shift flow by working quickly in a high-pressure, detail-specific environment.
Moderator of McDaniel College’s Alumni Panel
McDaniel’s Alumni Panel
01.2018 - 01.2018
- Guided 17 alumni and student introductions to create a smooth, organized conversation flow.
- Managed 100 student questions during the alumni panel, keeping discussion focused and responsive.
- Facilitated a structured discussion between McDaniel College students and alumni, keeping the conversation clear and relevant.
- Prepared discussion prompts and transitioned between topics to maintain momentum throughout the panel.
- Directed audience questions and kept the event respectful, balanced, and easy to follow.
Co-Chair of Outreach and Task Force
Youth as Resources – Baltimore, MD
08.2015 - 08.2017
- Coordinate 52 community outreach events each year with nonprofits, government officials, and youth partners.
- Deliver training sessions on team building, youth-adult partnerships, and grant writing for student and community groups.
- Build relationships with nonprofit leaders and government officials to expand outreach and strengthen coalition support.
- Implement in-school climate clubs that give students a safe space to raise concerns about school policies.
- Organize peaceful protests to support youth advocacy and promote policy changes through coordinated community action.
ThriftBooks Warehouse
ThriftBooks Warehouse- Halethorpe, MD
02.2023
- Picked and removed thousands of books or media items per shift from shelves for outbound orders.
- Sorted books and media into shipment-ready groups, organizing orders by size and destination.
- Moved Gaylords and pallets with manual and electric pallet jacks between storage and staging areas.
- Prepared outbound shipments by attaching labels and staging completed orders for pickup.
Education
Bachelor of Arts - Sociology, Psychology & Sociological Research Methods
McDaniel College
Westminster5 2021
High School Diploma - undefined
Mergenthaler Vocational Technical High School
Baltimore5 2017
Skills
- Inventory control
- Pallet building
- Shipment organization
- Shipping preparation
- Station cleaning
- Shipping and receiving
- Order picking
- Pallet jack operation
- Barcode scanning
- Load building
- Pick and pack
- Shipping labels
- Cycle counting
- Stock replenishment
- Order fulfillment
- Inventory calculation
- Warehouse safety protocols
- Team coordination
- Material handling
Certifications
2009- Awarded Valedictorian of 5th grade class, 2014- Awarded Presidential Award for academic achievement, 2017- Awarded Valedictorian of 12th grade class, 2020, 2021- Placed onto McDaniel College Dean's List for outstanding academic achievement, 2021- Awarded Vox Magna Clara (The Strong Clear Voice) Award, the highest award in sociology, for my enthusiasm in the discipline & my tackling of social problems through leadership and community involvement
Additional Information
- Guest speaker for the Board of Directors at McDaniel College to promote the, now successful, inclusion of the “My Design” Jan Term class (2017)
- I was mentored by lawyers at the Office of Attorney General (2016-2017)
- Pilot student for McDaniel Local, a program used for students to enhance their teamwork and cooperative skills as well as allowing them the opportunity to network with entrepreneurs in Carroll County (2017)
- Trained by Ramapo in Disability Awareness & Inclusion (2017)
- Partnered with Baltimore City School Police Chief to implement a School Police Report Card (2016-2017)
Timeline
ThriftBooks Warehouse
ThriftBooks Warehouse- Halethorpe, MD
02.2023
Global Mentorship Initiative Mentee
Global Mentorship Initiative (GMI)
01.2021 - 09.2023
Amazon Fulfillment Center Warehouse Worker
Amazon Fulfillment Center Warehouse- Sparrows Point, MD & BWI2
11.2019 - 12.2019
Edge Mentor
Edge Mentorship Program- Westminster, MD
07.2018 - 05.2021
Cinemark Reserve Employee
Towson Cinemark Theater- Towson, MD
07.2018 - 01.2020
Moderator of McDaniel College’s Alumni Panel
McDaniel’s Alumni Panel
01.2018 - 01.2018
Sodexo Food Worker
McDaniel College Pub Food Service- Westminster, MD
09.2017 - 08.2018
Co-Chair of Outreach and Task Force
Youth as Resources – Baltimore, MD
08.2015 - 08.2017
High School Diploma - undefined
Mergenthaler Vocational Technical High School
Bachelor of Arts - Sociology, Psychology & Sociological Research Methods
McDaniel College