Prince Robertson
Houston,TX
Summary
Diplomatic Customer Service Agent skilled in applying strong communication, problem-solving skills with a polite, professional demeanor to resolve customer issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center environments. Trained in connecting with customers to build positive relationships and with excellent people skills.
Overview
9
9
years of professional experience
Work History
Home Warranty Concierge
Cura Home Warranty
12.2022 - Current
- Answered questions about customer warranty contracts.
- Maintained accurate and up-to-date records of guest information.
- Created claims for customer issues within their house with every little detail included.
Remote Customer Service Agent
Peloton
09.2020 - 10.2022
- Assisted members with Membership, Hardware/Software inquiries via phone, chat, and email.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Hosted weekly team meetings to discuss new updates and share upcoming changes within the Internal Knowledge Base.
- Managed spreadsheets and maintained an organized ticketing system for unsolved inquiries in backlog.
Stock / Sales Lead
Jd Sports
08.2019 - 06.2021
- Managed cash register operations using POS system and processed sales and returns.
- Engaged shoppers, providing assistance and information on footwear and apparel.
- Kept stockroom organized during shipment for easy access while stock associates run shoes to sales floor.
- Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
Aquatic Supervisor
Six Flags Splashtown
03.2014 - 08.2019
- Maintained schedules to provide effective coverage for peak hours and important dates.
- Led weekly inservice trainings to ensure all lifeguard skills are at a test-ready level.
- Monitored & staffed lifeguards during operating hours.
Education
Bachelor of Science - Software Development
Western Governors University
Salt Lake City, UT12.2022
Skills
- Customer Service
- Teamwork and Collaboration
- Computer Skills
- Calm and Professional Under Pressure
- Planning & Organizing
- Project Coordination
Timeline
Home Warranty Concierge
Cura Home Warranty
12.2022 - Current
Remote Customer Service Agent
Peloton
09.2020 - 10.2022
Stock / Sales Lead
Jd Sports
08.2019 - 06.2021
Aquatic Supervisor
Six Flags Splashtown
03.2014 - 08.2019
Bachelor of Science - Software Development
Western Governors University
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