Prince Robertson
Houston ,TX
Summary
Highly-motivated applicant with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
11
11
years of professional experience
Work History
Product Specialist
Apple
Houston, Texas
09.2024 - Current
- Assisted customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
- Addressed customer questions and concerns regarding products and services.
- Invited customers to participate in-store classes and promotions to generate new business and boost loyalty.
- Assisted customers with their decision on which device would benefit them best.
- Offered AppleCare to each and every customer to ensure their devices would be covered long-term.
Techanical Support/Sales Agent
Asurion
Houston, Texas
03.2024 - Current
- Answered AT&T customer calls in regards to mobile/broadband issues.
- Walked through troubleshooting steps to ensure customers are able to use their devices.
- Assisted customers with "Home Tech Protection" and enrolled interested/eligible customers to meet daily sales quota.in regards to mobile/broadband issues.
- Walked through troubleshooting steps to ensure customers are able to use their devices.
- Assisted customers with "Home Tech Protection" and enrolled interested/eligible customers to meet daily sales quota.
Remote Warranty Concierge
Cura Home Warranty
Houston, Texas
01.2022 - 02.2024
- Answered warranty inquiries via phone, chat, and email.
- Assisted customers with product selection, order placement and payment processing.
- Assisted customers in navigating website content or completing transactions online.
- Monitored the online chat queue for incoming messages from customers.
- Organized customer info within google spreadsheet to keep track of job completion in regards to open claims.
Park Manager
Altitude
Spring, Texas
03.2022 - 10.2023
- Received and reviewed candidate resume and job application submissions to approve or deny applicants for initial interviews.
- Completed weekly schedules to cover upcoming events while maintaining weekly trainings, and inventory control.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Assigned daily tasks to associates to fit skill levels and maximize team performance.
- Monitored trampoline jumpers to ensure safety is the main priority.
Member Support Associate
Peloton
Plano, Texas
08.2020 - 12.2022
- Responsible for handling all incoming support chat, calls, and emails.
- Achieved and surpassed Key Performance Indicators (KPIs) such as response time and CSAT scores.
- Created detailed documentation of processes and solutions.
- Captured detailed documentation of processes and solutions.
- Managed high-volume of inbound and outbound customer inquiries while assisting members with Membership, Hardware/Software, and billing inquiries.
- Resolved service requests by individually troubleshooting and addressing user issues.
Sales/Stock Lead
Jd Sports
The Woodlands, Texas
08.2018 - 10.2021
- Supervised the daily activities of the sales/stock team, providing guidance and direction as needed.
- Assisted customers with finding the right size, style, and color of shoe.
- Developed strategies for increasing sales opportunities through effective marketing techniques such as promotions or discounts.
- Answered phone calls promptly and professionally while providing accurate information about store products and services.
- Organized shelves and displays to maintain a neat and orderly store environment.
Lifeguard/Aquatic Supervisor
Six Flags Hurricane Harbor
Spring, Texas
03.2014 - 09.2020
- Monitored swimmers in the pool area to ensure that all safety rules were followed.
- Scheduled shifts for lifeguards based on staffing needs for each day.
- Responded quickly to medical emergencies in the pool area.
- Collaborated with other departments to coordinate workflow processes between teams.
- Interacted with guests providing information about attractions, answering questions, and addressing guest complaints.
Food Runner/Busser
Top Golf
Spring, Texas
03.2015 - 01.2019
- Organized food orders and ensured accuracy of items served to customers.
- Delivered food to guests in a timely manner while following safety protocols.
- Maintained a clean and organized work area throughout shift operations.
- Assisted servers in setting up tables for guests.
Education
Bachelor of Science -
Western Governors University
Salt Lake City, UTSkills
- Technical Support
- Customer Service
- System Administration
- Operating systems
- Call Center Operations
- Remote Support
Timeline
Product Specialist
Apple
09.2024 - Current
Techanical Support/Sales Agent
Asurion
03.2024 - Current
Park Manager
Altitude
03.2022 - 10.2023
Remote Warranty Concierge
Cura Home Warranty
01.2022 - 02.2024
Member Support Associate
Peloton
08.2020 - 12.2022
Sales/Stock Lead
Jd Sports
08.2018 - 10.2021
Food Runner/Busser
Top Golf
03.2015 - 01.2019
Lifeguard/Aquatic Supervisor
Six Flags Hurricane Harbor
03.2014 - 09.2020
Bachelor of Science -
Western Governors University
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