PRINCE THOMAS
Summary
Proven healthcare professional with a track record of enhancing patient satisfaction and streamlining care coordination at New York Presbyterian Cornell - Weill Center. Expert in healthcare systems and patient confidentiality, demonstrating exceptional organizational skills and a commitment to patient care. Increased efficiency and promoted teamwork, embodying a results-driven approach with a focus on continuous improvement.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Patient Care Facilitator / Patient Services Admin
New York Presbyterian Cornell - Weill Center
11.2016 - Current
- Served as a liaison between patients, families, and healthcare providers to ensure seamless communication and continuity of care.
- Provided emotional support to patients and their families during difficult medical situations.
- Streamlined patient flow through effective communication and coordination with medical staff.
- Utilized electronic health record systems proficiently for accurate documentation purposes.
- Advocated for patients'' rights and interests to uphold ethical standards in a diverse healthcare environment.
- Promoted a safe, clean, and comfortable environment for patients through diligent monitoring of infection control measures.
Emergency Room Patient Care Technician
New York Presbyterian Cornell - Weill Center
04.2009 - 11.2016
- Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
- Assisted healthcare providers in delivering life-saving procedures, contributing to positive patient outcomes.
- Collaborated effectively with multidisciplinary teams to provide comprehensive care for diverse patient populations.
- Reduced wait times for diagnostic imaging by efficiently transporting patients to radiology appointments within the hospital.
- Recognized potential escalations among distressed patients or family members, effectively utilizing de-escalation techniques to maintain a calm and safe environment.
- Expedited patient assessments through accurate collection of laboratory specimens and timely delivery to appropriate departments.
- Maintained a safe and clean environment through diligent adherence to infection control protocols and standards.
- Promoted a culture of teamwork and collaboration by proactively communicating with colleagues to ensure seamless coordination of care efforts.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
Admitting Representative (Part-time)
Nyu Langone
11.2013 - 11.2014
- Developed positive relationships with physicians, nurses, and other hospital staff, fostering effective communication across departments.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
- Increased efficiency in data entry tasks by consistently maintaining high levels of accuracy and speed.
Assistant Store Manager
J&S Wine And Spirits
01.2005 - 04.2013
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Emergency Room Patient Care Technician
South Nassau Communities Hospital
01.2006 - 04.2009
- Improved patient satisfaction by providing compassionate and attentive care during high-stress situations.
- Assisted healthcare providers in delivering life-saving procedures, contributing to positive patient outcomes.
- Reduced wait times for diagnostic imaging by efficiently transporting patients to radiology appointments within the hospital.
- Recognized potential escalations among distressed patients or family members, effectively utilizing de-escalation techniques to maintain a calm and safe environment.
- Expedited patient assessments through accurate collection of laboratory specimens and timely delivery to appropriate departments.
- Ensured optimal patient comfort by assisting with personal hygiene tasks, mobility support, and wound care.
- Maintained a safe and clean environment through diligent adherence to infection control protocols and standards.
- Supported continuous quality improvement initiatives with thorough documentation of incidents or near misses related to patient safety concerns.
- Promoted a culture of teamwork and collaboration by proactively communicating with colleagues to ensure seamless coordination of care efforts.
- Facilitated timely treatment for patients by accurately recording medical histories and vital signs.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Assisted in obtaining and documenting vital signs and placement of oxygen saturation, cardiac monitoring, and non-invasive blood pressure monitoring systems.
- Responded quickly and calmly to emergency situations, providing life-saving measures when necessary.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Liaised between nurses, physicians, patients and visitors.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Transported patients between rooms and appointments or testing locations.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Education
Bachelor of Arts - Accounting
MAHATHMA GANDHI UNIVERSITY
KERALA,INDIA04.1997
Master of Arts - Accounting And Business Management
KERALA UNIVERSITY ,INDIA
KERALA, INDIA09.1994
Skills
- Patient confidentiality
- Healthcare Systems Knowledge
- Health Promotion
- Care Planning
- Customer Service
- Attention to Detail
- Multitasking ability
- Patient Care
- Organizational Skills
Certification
- Certified EKG AND Phlebotomy ( Manhattan Career Institute)
Languages
English
Full Professional
Hindi
Native or Bilingual
Malayalam
Full Professional
Timeline
Patient Care Facilitator / Patient Services Admin
New York Presbyterian Cornell - Weill Center
11.2016 - Current
Admitting Representative (Part-time)
Nyu Langone
11.2013 - 11.2014
Emergency Room Patient Care Technician
New York Presbyterian Cornell - Weill Center
04.2009 - 11.2016
Emergency Room Patient Care Technician
South Nassau Communities Hospital
01.2006 - 04.2009
Assistant Store Manager
J&S Wine And Spirits
01.2005 - 04.2013
Bachelor of Arts - Accounting
MAHATHMA GANDHI UNIVERSITY
Master of Arts - Accounting And Business Management
KERALA UNIVERSITY ,INDIA
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