Summary
Overview
Work History
Education
Skills
References
Languages
Accomplishments
Certification
Timeline

Prince Turkson

Lexington,KY

Summary

Goal-driven Assistant Store Manager with about 10-years record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Lowe’s Home Improvement Inc
08.2019 - Current
  • Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
  • Checked monthly sales and performance reports to support operational planning and strategic decision-making.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
  • Delegated work to staff, setting priorities and goals.
  • Coached and developed store associates through formal and informal interactions.
  • Assisted in continuous development of effective store associates to achieve desired sales and results.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Maintained inventory by checking merchandise to determine levels.
  • CRM - Customer relationship management (salesforce)
  • Formed and sustained strategic relationships with clients.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
  • Created effective business plans to focus strategic decisions on long-term objectives.
  • Handled complaints from customers by empathetically listening, recording details and offering solutions.

Production Specialist

Toyota Motor Manufacturing Kentucky
03.2014 - 08.2019
  • Implementing the methodology of Lean Six Sigma, an important task of our everyday work.
  • Measured and weighed items to meet quality standards and prevent waste.
  • Set up and operated production machinery according to company's specific standards and protocols.
  • Analyzed work orders to determine type and quantity of materials needed for each production batch.
  • Examined final products for conformance with quality and design standards.
  • Monitored production line, watching for pile-ups or jams.
  • Classified defects from finished orders for record tracking and statistics.
  • Recorded inspection results after production runs.
  • Attended regular training sessions to increase machine operating skills.
  • Prepared for work to be completed by studying assembly instructions, blueprint specifications and part lists.
  • Used daily system logs to document production information, discussing issues with management.
  • Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.

Retail Management

Sam's Club
Lexington, KY
03.1998 - 01.2012
  • Accomplishments includes, being a member of 150 million dollars Sam’s Club, one among few in the organization.
  • Assisted retail manager with sales, employee management, customer service and operations management.
  • Partnered with district manager to set daily store goals and expectations for sales and revenue.
  • Increased store efficiency by identifying issues and implementing process improvements.
  • Analyzed store metrics and developed and analyzed reports to identify action plans to improve KPI results.
  • Delegated workflow and responsibilities to team of about 50 retail associates.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.

Floor Supervisor

UPS
Lexington, KY
04.1998 - 11.2002
  • Accomplishment included completing Hub Training Certification
  • Collaborated with leadership to determine needs and devise improvement plans to reach strategic targets.
  • Delegated tasks appropriate to individual employees to provide development opportunities.
  • Led employee performance evaluations and rewarded top performers to retain quality personnel.
  • Monitored performance of about 30 team members to develop optimization plans.
  • Trained and coached new employees according to new hire procedures and proven sales strategies.
  • Identified potential security threats and adhered to company procedures to deter theft, vandalism and any suspicious activity within store and surrounding premises.

Education

MBA - Business Administration

Midway University, Midway, KY
05.2019
  • 3.75 GPA

Bachelor of Science - Business Administration And Management

Midway University, Midway, KY
05.2017
  • Fall, 2018 - Dean's List
  • 3.65 GPA

Associate of Arts -

Bluegrass Community and Technical College
05.2003

Skills

  • Knowledge and Skills:
  • Lean Six Sigma,
  • Hub Training Certification
  • CRM (salesforce)
  • Human resources
  • Loss prevention
  • Merchandise management
  • Training and mentoring employees
  • Inventory management software
  • Scheduling software
  • Microsoft Office software
  • Electronic funds transfer
  • Computer Solutions Smart System
  • Intuit Quick Books Point of Sale
  • Security cameras and monitors
  • Inventory Control
  • Hiring and Training
  • Problem-Solving
  • Assignment Delegation
  • Mentoring and Coaching
  • Store Opening and Closing
  • POS Systems Operations
  • Team Building and Leadership
  • Strategic Merchandising
  • Stock Management
  • Staff Scheduling
  • Administrative Management
  • Management Team Building
  • Recruitment and Hiring
  • Training Management
  • Staff Development
  • Employee Motivation
  • Performance Evaluation and Monitoring
  • Budget Control
  • Customer Service Management
  • Cost Reduction
  • Process Improvements
  • Decision Making
  • Goal Setting
  • Performance Assessment

References

References Available upon request

Languages

English
Full Professional
Afrikaans
Native/ Bilingual

Accomplishments

  • Recognized as Employee of the 2009 for outstanding performance and team contributions.
  • Developed relationships with 10 new clients and typically exceeded sales goals by average of about 15%.
  • Consistently maintained high customer satisfaction ratings.

Certification

  • Thinkful Cybersecurity Certification - 09/2023
  • Hub Training Certification - 2001

Timeline

Assistant Store Manager - Lowe’s Home Improvement Inc
08.2019 - Current
Production Specialist - Toyota Motor Manufacturing Kentucky
03.2014 - 08.2019
Floor Supervisor - UPS
04.1998 - 11.2002
Retail Management - Sam's Club
03.1998 - 01.2012
Midway University - MBA, Business Administration
Midway University - Bachelor of Science, Business Administration And Management
Bluegrass Community and Technical College - Associate of Arts,

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Prince Turkson