Princeff Lluberes
Leghi Acres,FL
Summary
Talented Front Desk Supervisor versed in solving range of daily issues with efficient and professional attitude. Adapts easily to changing demands and learns new information quickly. Accomplished leader and team manager. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication. Knowledgeable Front Desk Supervisor enthusiastic about improving team productivity and maximizing guest satisfaction. Proficient in managing back-end financial and administrative functions. Excel in fast-paced environments with motivational management style and resourceful mindset.
Overview
11
11
years of professional experience
Work History
Front Desk Manager
Quality Inn
04.2017 - 07.2020
- Enhanced guest satisfaction by efficiently addressing and resolving concerns during their stay.
- Streamlined check-in and check-out processes for a smoother guest experience.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Implemented policies and procedures to maintain compliance with brand standards and local regulations.
- Increased repeat business by providing exceptional service and promptly handling guest feedback.
- Optimized room inventory management, resulting in reduced overbooking occurrences.
Graphics Designer/Junior Executive
Pages Dominicana
04.2012 - 09.2014
- Enhanced client satisfaction by delivering high-quality graphic design projects on time and within budget constraints.
- Streamlined design processes for increased efficiency and productivity, resulting in faster turnaround times for client projects.
- Collaborated with marketing teams to create visually appealing campaigns that generated positive brand awareness and customer engagement.
- Developed unique branding concepts for clients, leading to improved recognition and market growth.
News Paper Adds
News Paper Libre
01.2010 - 04.2012
- Enhanced paper quality by implementing innovative production techniques and processes.
- Optimized machinery efficiency for increased output, by performing regular maintenance and adjustments.
- Collaborated with team members to ensure smooth operations on the production floor.
- Assisted in training new employees, resulting in a more knowledgeable workforce.
Education
Associate of Arts - Commercial Art
International Art School
Miami, FL05.2015
Associate of Arts - Graphic Design
Chavon
La Romana RD08.2012
Master of Arts - Communication/Advertising
UNIBE
Santo Domingo2006
Skills
- Cash control
- Operations Oversight
- Safety and security procedures
- Inventory Oversight
- Computer Reservations Systems
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Manager
Quality Inn
04.2017 - 07.2020
Graphics Designer/Junior Executive
Pages Dominicana
04.2012 - 09.2014
News Paper Adds
News Paper Libre
01.2010 - 04.2012
Associate of Arts - Commercial Art
International Art School
Associate of Arts - Graphic Design
Chavon
Master of Arts - Communication/Advertising
UNIBE
Similar Profiles
Loutiana MaviusLoutiana Mavius
Housekeeping Aide at Quality InnHousekeeping Aide at Quality Inn
Angelia ThomasAngelia Thomas
Housekeeping Room Attendant at Quality InnHousekeeping Room Attendant at Quality Inn
Melinda HindeMelinda Hinde
Housekeeping at Quality InnHousekeeping at Quality Inn
Claudia GriffithClaudia Griffith
Housekeeper at Quality InnHousekeeper at Quality Inn
Gary gowdyGary gowdy
Network Installer at CenturylinkNetwork Installer at Centurylink