Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Princela Chavez

Woodbridge,VA

Summary

Dedicated administrative specialist with a proven track record of over a decade in customer service, data analytics, and reporting. Proficient in efficiently collecting, organizing, and analyzing diverse data sources to inform strategic decisions. Expertise in identifying process enhancements and implementing solutions to optimize administrative workflows. Adept at delivering exceptional administrative support, maintaining meticulous records, and achieving remarkable results. Recognized for significantly reducing delinquency rates and driving the success of complex projects.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Treasury Specialist II

Arlington County
09.2021 - 10.2023
  • Conducted daily research on 35+ delinquent taxpayer accounts, reducing delinquency rates by 0.17% in 2022 and an additional 0.15% in 2023
  • Expertly extracted and reviewed data from state databases for precise financial assessments, facilitating informed decision-making
  • Provided expert guidance on payment processing, debt resolution, and tax policies, fostering compliance
  • Delivered 10+ comprehensive payment plan requests and abatement forms weekly
  • Collaborated effectively on special supervisor projects, showcasing superior drafting skills for correspondence, and ensured punctual and precise task completion.

Administrative Technician

Arlington County
06.2020 - 09.2021
  • Provided exceptional administrative support, handling 50+ daily calls and processing 100+ human services applications monthly
  • Provided clear explanations of eligibility program requirements to clients, facilitating their connection to resources, and promptly escalated their inquiries to the appropriate department
  • Orchestrated seamless office operations, welcoming visitors, distributing mail, and organizing files for over 100 clients
  • Offered bilingual assistance to 25+ clients weekly, demonstrating cultural sensitivity
  • Introduced an innovative mail storage system for over 100 homeless clients, enhancing organizational efficiency.

Tenant Research Associate

CoStar
03.2018 - 08.2019
  • Meticulously managed profiles for 38+ tenants daily, ensuring accurate and current data records; skillfully tracked tenant movement information to facilitate data-driven decisions.
  • Spearheaded maintenance and updating of a comprehensive database.

Tenant Surveyor

CoStar Group
06.2017 - 03.2018
  • Conducted 40+ insightful phone interviews, demonstrating exceptional communication skills.
  • Elevated client satisfaction by providing exceptional customer service, resolving issues, and getting promoted to Tenant Research Associate

Education

Bachelor of Science - International Business Management

Virginia Commonwealth University
Richmond, VA
12.2016

Associate of Science - Business Administration

Northern Virginia Community College
Annandale, VA
12.2014

Skills

  • Administrative support
  • Attention to detail
  • Excellent communication (written and oral)
  • Highly organized
  • Data analysis
  • Problem-solving
  • Research
  • Critical and analytical thinking
  • Financial Analysis Proficiency
  • Tableau,
  • SQL
  • Google Applications (Calendar, Docs, Sheets)
  • Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Access, SharePoint)

Certification

Google Data Analytics, Online, 2022

Notary Public, Commonwealth of Virginia, 2022 - 2026

Languages

Spanish
Native or Bilingual

Timeline

Treasury Specialist II

Arlington County
09.2021 - 10.2023

Administrative Technician

Arlington County
06.2020 - 09.2021

Tenant Research Associate

CoStar
03.2018 - 08.2019

Tenant Surveyor

CoStar Group
06.2017 - 03.2018

Bachelor of Science - International Business Management

Virginia Commonwealth University

Associate of Science - Business Administration

Northern Virginia Community College

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Princela Chavez