PRINCELLA LANGS
Dallas,US
Summary
Results-driven and customer-focused professional with a strong technical background, offering expertise in technical support. Proven ability to manage end-user inquiries, troubleshoot issues, and implement effective digital strategies. Enthusiastic learner and adaptable team player.
Overview
13
13
years of professional experience
Work History
Herbalist
Sea Of Gold
05.2020 - Current
- Successfully launched and currently manage a profitable e-commerce business, specializing in herbal wellness products.
- Built a robust online presence, including a professional website, social media channels, and email marketing campaigns.
- Implemented effective digital marketing strategies, such as SEO optimization, paid advertising, and influencer partnerships, leading to a steady growth in website traffic and revenue.
- Marketed and promoted business by leveraging social media, building website and advertising in local sources.
- www.theseaofgold.com
Help Desk Analyst - Contract
Mechdyne
01.2022 - 01.2023
- Primary point of contact for end-users seeking IT support.
- Utilized effective questioning techniques to assess user needs and provided remote assistance through diagnostic applications.
- Conducted remote issue resolution using advanced troubleshooting methods, remote software tools, and targeted inquiries.
- Documented relevant details for service requests and incidents within designated ticketing systems.
- Logged support tickets and closed when issues were resolved.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed high levels of call flow
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Order Support Specialist - Contract
Majorel
06.2021 - 11.2022
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Manage tracking for all orders, manage invoice input, and maintain communications with all clients and vendors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Lead Teller
Wells Fargo Bank
02.2015 - 06.2021
Office Manager
Rooms
07.2013 - 11.2014
IT Support Specialist
Suddenlink Communications
12.2010 - 07.2013
Education
Bachelors - Cyber Security (In Progress)
WGU
01.2025
Associate of Applied Science - Criminal Justice
Prairie View A & M University
Prairie View, TX05.2013
Skills
- Systems Administration
- Network connectivity
- VPN connectivity
- Citrix
- Service Now
- Windows Active Directory
- Ability to work collaboratively with others
- Strong attention to detail
- Process implementation
- Critical Thinking Skills
- Bug Fixes
- Multi-Factor Authentication
Skills
- Exceptional Problem-Solving
- Effective Communication
- Strong Customer Service
- Technical Troubleshooting
- Process Improvement
- Multitasking and Collaboration
Timeline
Help Desk Analyst - Contract
Mechdyne
01.2022 - 01.2023
Order Support Specialist - Contract
Majorel
06.2021 - 11.2022
Herbalist
Sea Of Gold
05.2020 - Current
Lead Teller
Wells Fargo Bank
02.2015 - 06.2021
Office Manager
Rooms
07.2013 - 11.2014
IT Support Specialist
Suddenlink Communications
12.2010 - 07.2013
Bachelors - Cyber Security (In Progress)
WGU
Associate of Applied Science - Criminal Justice
Prairie View A & M University
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