PRINCELLA LANGS
Dallas,US
Summary
Results-driven and customer-focused professional with a strong technical background, offering expertise in technical support. Proven ability to manage end-user inquiries, troubleshoot issues, and implement effective digital strategies. Enthusiastic learner and adaptable team player.
Overview
13
13
years of professional experience
Work History
Herbalist
Sea Of Gold
Dallas, TX
05.2020 - Current
- Successfully launched and currently manage a profitable e-commerce business, specializing in herbal wellness products.
- Built a robust online presence, including a professional website, social media channels, and email marketing campaigns.
- Implemented effective digital marketing strategies, such as SEO optimization, paid advertising, and influencer partnerships, leading to a steady growth in website traffic and revenue.
- Marketed and promoted business by leveraging social media, building website and advertising in local sources.
- www.theseaofgold.com
Help Desk Analyst - Contract
Mechdyne
Remote
01.2022 - 01.2023
- Primary point of contact for end-users seeking IT support.
- Utilized effective questioning techniques to assess user needs and provided remote assistance through diagnostic applications.
- Conducted remote issue resolution using advanced troubleshooting methods, remote software tools, and targeted inquiries.
- Documented relevant details for service requests and incidents within designated ticketing systems.
- Logged support tickets and closed when issues were resolved.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Managed high levels of call flow
- Identified and solved technical issues using variety of diagnostic tools and tactics.
Order Support Specialist - Contract
Majorel
Remote
06.2021 - 11.2022
- Examined orders to confirm accuracy, completeness and adherence to customer requirements.
- Communicated with customers to address order inquiries, changes and cancellations.
- Processed customer orders in line with established policies and procedures.
- Input order information into system and updated customer accounts to document and track customer orders.
- Manage tracking for all orders, manage invoice input, and maintain communications with all clients and vendors.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Maximized customer satisfaction by checking outgoing documents and shipment labels for accuracy and conformance to outlined customer requirements and preferences.
Lead Teller
Wells Fargo Bank
02.2015 - 06.2021
Office Manager
Rooms
07.2013 - 11.2014
IT Support Specialist
Suddenlink Communications
12.2010 - 07.2013
Education
Bachelors - Cyber Security (In Progress)
WGU
01.2025
Associate of Applied Science - Criminal Justice
Prairie View A & M University
Prairie View, TX05.2013
Skills
- Systems Administration
- Network connectivity
- VPN connectivity
- Citrix
- Service Now
- Windows Active Directory
- Ability to work collaboratively with others
- Strong attention to detail
- Process implementation
- Critical Thinking Skills
- Bug Fixes
- Multi-Factor Authentication
Skills
- Exceptional Problem-Solving
- Effective Communication
- Strong Customer Service
- Technical Troubleshooting
- Process Improvement
- Multitasking and Collaboration
Timeline
Help Desk Analyst - Contract
Mechdyne
01.2022 - 01.2023
Order Support Specialist - Contract
Majorel
06.2021 - 11.2022
Herbalist
Sea Of Gold
05.2020 - Current
Lead Teller
Wells Fargo Bank
02.2015 - 06.2021
Office Manager
Rooms
07.2013 - 11.2014
IT Support Specialist
Suddenlink Communications
12.2010 - 07.2013
Bachelors - Cyber Security (In Progress)
WGU
Associate of Applied Science - Criminal Justice
Prairie View A & M University