Princella Washington
Los Angeles,CA
Summary
Motivated professional with extensive experience in customer service, sales and administrative tasks. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Return Agent
Midway Car Rental
03.2023 - Current
- Enhanced customer satisfaction by efficiently processing rental returns and addressing any concerns.
- Streamlined return process for quicker vehicle turnover, ensuring timely availability for new customers.
- Managed vehicle inspections with attention to detail, promptly identifying and documenting any damages or discrepancies.
- Provided excellent customer service, resolving issues and assisting clients with inquiries in a professional manner.
- Greeting customers.
- Returning vehicles.
- Inspecting vehicles.
- Closing contracts.
Administrative Assistant
Enterprise Holdings
02.2008 - 04.2023
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Inventory of the fleet.
- Damage reports.
- Tow exchanges.
Education
High School Diploma -
Centennial High School
Compton, CA06.1981
Skills
- Office Administration
- Clerical Support
- Scheduling
- Appointment Scheduling
- Filing
- Mail handling
- Strong Problem Solver
- Customer Relations
- Return Authorization
- Property Inspection
- Customer Service
- Attention to Detail
- Multitasking
- Excellent Communication
- Organizational Skills
- Effective Communication
- Active Listening
Timeline
Return Agent
Midway Car Rental
03.2023 - Current
Administrative Assistant
Enterprise Holdings
02.2008 - 04.2023
High School Diploma -
Centennial High School
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