PrinceLonnell Johnson
Parma,Ohio
Summary
Motivated professional seeks position to utilize years of customer service, administrative, and clerical practice. Looking to enhance knowledge by using years of experience while growing within a company that will allow advancement in future goals.
Overview
13
13
years of professional experience
Work History
Project Coordinator
Aids Task Force
09.2020 - Current
- Created job files for each project and maintained current data in each file.
- Monitored project progress, identified risks and took corrective action as needed.
- Client service
- Collaborated with stakeholders to define clear project goals, leading to consistent alignment with expectations throughout the process.
Call Center Team Lead
S&P Data
11.2015 - 03.2019
- Recommended products to customers, thoroughly explaining details.
- Investigated and resolved accounting, service and delivery concerns.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Maintained open lines of communication with upper management, providing regular updates on team progress and challenges faced.
Patent Service Representative
Cleveland Clinic
09.2012 - 07.2014
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
Customer Service Manager
Circle K
01.2011 - 05.2012
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
- Actively listened to customers, handled concerns quickly
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
GED -
Penn Foster High School
Cleveland, OHSkills
Team Collaboration
Contract Development
Cultural Sensitivity
Gantt Charts
Customer Service
Volunteer Management
Staff Management
Project Management
Community Outreach
Team Leadership
Problem-Solving
Customer Relationship Management
Timeline
Project Coordinator
Aids Task Force
09.2020 - Current
Call Center Team Lead
S&P Data
11.2015 - 03.2019
Patent Service Representative
Cleveland Clinic
09.2012 - 07.2014
Customer Service Manager
Circle K
01.2011 - 05.2012
GED -
Penn Foster High School
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