Prince Rainier Espiritu

• Evaluate existing information systems, workflows, and procedures to identify opportunities for improvement and optimization.

• Perform system testing, debugging, and quality assurance to ensure the reliability, functionality, and security of implemented solutions.

• Provide first level technical support and training to end-users via phone, email or on field, with the goal of ensuring proper utilization of the organizations technical tools and system applications.

• Monitor system performance, troubleshoot issues, and implement necessary updates or modifications to maintain optimal functionality.

• Document system configurations, processes, and procedures for reference and training purposes.

• Ensure proper safety standards and regulations of equipment in the environment.
• Executed scripts to perform device management tasks like updates, application pushes and security updates.

• Led and managed a team of IT technicians, providing guidance, training, and performance evaluations to ensure optimal team performance
• Oversaw the installation, configuration, and maintenance of hardware, software, networks, and peripherals, ensuring high availability and security
• Collaborated with cross-functional teams to execute IT projects, including system upgrades, migrations, and deployments, while adhering to project timelines and budgets
• Implemented and enforced IT security policies and protocols to safeguard data and systems, ensuring compliance with industry regulations
• Provided advanced technical support and troubleshooting assistance to resolve complex IT issues escalated from the team, maintaining a high level of customer satisfaction
• Managed vendor relationships, negotiated contracts, and optimized resource allocation to achieve cost-effective IT operations
• Created and maintained accurate documentation of IT systems, processes, and configurations, ensuring easy access for team members and end-users
• Evaluated emerging technologies and recommended innovative solutions to enhance IT capabilities and improve overall operational efficiency.

• Trained new associates properly to meet and exceed standards of labor.
• Created effective routines and shared responsibilities with colleagues to evenly distribute workload.
• Maintained a digital production monitoring system which increased production as well as encouraged friendly competition among team members.
• Ensure accurate labeling and pricing for all products per department directives.
• Advance communication skills due to high volume of sales, while maintaining cleaning and safety standards.
• Ensure accurate labeling and pricing for all products per department directives.
• Advance communication skills due to high volume of sales, while maintaining cleaning and safety standards.