Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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PRINCE S COLIN

Buford,GA

Summary

Highly skilled and detail-oriented adjuster in handling all lines of insurance claims. Demonstrated expertise in evaluating damages, negotiating settlements, and ensuring fair and timely resolutions. Seeking a challenging position as an Adjuster All Lines to utilize strong analytical and communication skills in assessing and resolving insurance claims effectively. Highly motivated and results-oriented customer service professional with a proven track record of delivering exceptional service and exceeding customer expectations. Seeking a position as the highest level of Customer Service Representative to utilize extensive experience, interpersonal skills, and problem-solving abilities to contribute to the success of the organization. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Customer Service Associate

Publix
12.2013 - 12.2018
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Informed customers about special promotions and provided detailed information for various products
  • Developed and actualized customer service initiatives to decrease wait times
  • Executes excellent sales floor merchandising and selling
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Managed over 50 customer calls per day increased sales by 20%
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants

Customer Service Representative

AT&T
11.2018 - 11.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Answered customer telephone calls promptly to avoid on-hold wait times
  • Answered constant flow of customer calls with minimal wait times
  • Offered advice and assistance to customers, paying attention to special needs or wants
  • Manage over 80 calls daily, Increased loyalty sales by 15%
  • Responded to customer requests for products, services and company information
  • Provided primary customer support to internal and external customers
  • Recommended products to customers, thoroughly explaining details
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up
  • Provided information regarding charge accounts and loyalty programs
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions
  • Consulted with outside parties to resolve discrepancies and create expert solutions
  • Communicated with vendors regarding backorder availability, future inventory and special orders
  • Responded proactively and positively to rapid change
  • Met customer call guidelines for service levels, handle time and productivity
  • Educated customers about billing, payment processing and support policies and procedures
  • Provided prompt and courteous customer service via phone, email, and live chat, handling high volume of customer inquiries daily
  • Resolved customer complaints and issues efficiently, achieving high rate of first-call resolution and customer satisfaction
  • Assisted customers in navigating company website, placing orders, and tracking shipments
  • Processed customer returns and exchanges, ensuring accurate documentation and timely resolution
  • Demonstrated empathy and understanding in dealing with challenging customer situations, turning negative experiences into positive ones
  • Maintained detailed and accurate customer records, updating information in company's CRM system
  • Collaborated with team members to share knowledge, best practices, and resources, contributing supportive and cohesive work environment.

Education

Associate of Science - Business Administration And Management

Broward College
2018

Certificate of Completion - All Lines Adjuster

Adjuster Academy of Texas
Texas

Skills

  • Claims Assessment and Investigation
  • Policy Interpretation
  • Negotiation and Settlement
  • Insurance Regulations and Compliance
  • Documentation and Reporting
  • Customer Service
  • Analytical Thinking
  • Attention to Detail
  • Time Management
  • Communication Skills
  • Strong Organizing Skill
  • Excellent verbal and written communication skills
  • Strong problem-solving and critical thinking abilities
  • Active listening and empathy
  • Proficient in CRM software and call center tools
  • Time management and multitasking
  • Conflict resolution and negotiation skills
  • Detail-oriented and organized
  • Adaptability and flexibility

Certification

  • 2017
  • Certificate In Business Specialist, Broward College Fort Lauderdale, FL, United States.
  • 2018
  • 2x Certificate In business Operations, Broward College Fort Lauderdale, FL, United States.
  • 2023
  • Adjuster - All Lines
  • Licensed Adjuster , Adjuster Academy Of Texas, Boerne, TX , United States.

Languages

English
French

Timeline

Customer Service Representative

AT&T
11.2018 - 11.2020

Customer Service Associate

Publix
12.2013 - 12.2018

Associate of Science - Business Administration And Management

Broward College

Certificate of Completion - All Lines Adjuster

Adjuster Academy of Texas

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PRINCE S COLIN