Summary
Overview
Work History
Education
Skills
Timeline
Generic

Princesa Bueno

The Bronx

Summary

Experienced Front Desk Agent known for exceptional customer service and seamless guest experience. Skilled in check-ins, check-outs, reservations, and addressing inquiries. Strong multitasker with excellent organization abilities to coordinate with hotel departments and maintain accurate records. Committed to upholding high hospitality standards for enhanced guest satisfaction.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Hotel Alameda at the High Line
08.2024 - Current
  • Greet guests with a warm, professional, and friendly demeanor to create a welcoming first impression.
  • Perform efficient and accurate check-in and check-out procedures using the hotel’s property management system.
  • Handle guest inquiries, requests, and complaints with empathy and prompt resolution to ensure high levels of guest satisfaction.
  • Maintain a calm and professional attitude during high-traffic periods, managing multiple tasks simultaneously under pressure.
  • Train and mentor new front desk agents, providing guidance on standard operating procedures and customer service best practices.
  • Coordinate with housekeeping, maintenance, and other departments to fulfill guest needs and ensure a seamless guest experience.
  • Monitor room availability and process reservations, cancellations, and modifications as needed.
  • Uphold hotel standards and contribute to a positive and collaborative team environment.

Front Desk Agent

Selina
11.2023 - 08.2024
  • Guest Check-In/Check-Out: Welcome guests upon arrival, perform check-ins and check-outs efficiently, and handle all necessary paperwork and transactions.
  • Reservations Management: Process and confirm reservations, make changes or cancellations as requested, and maintain accurate booking records.
  • Customer Service: Address guest inquiries, provide information about the hotel's services and local attractions, and resolve any issues or complaints promptly and professionally.
  • Communication: Liaise with housekeeping, maintenance, and other hotel departments to ensure that guest needs are met, and special requests are accommodated.
  • Billing and Payments: Process payments, manage cash and credit transactions, and ensure accurate billing for services and room charges.
  • Security: Maintain a secure environment for guests and staff by following established procedures for access control and reporting any suspicious activities.
  • Administrative Tasks: Perform various administrative duties, including answering phone calls, handling mail and messages, and maintaining the cleanliness and orderliness of the front desk area.
  • Guest Experience: Strive to enhance the overall guest experience by providing personalized service, anticipating needs, and making recommendations to improve their stay.

Education

Some College (No Degree) - Paralegal Studies

Bronx Community College of The City University of New York
The Bronx, NY

High School Diploma -

Manhattan Academy For Arts And Languages
New York, NY
06-2022

Skills

  • Customer Service: Friendly and professional guest interactions
  • Communication: Clear verbal and written communication
  • Multitasking: Manage multiple tasks efficiently
  • Problem-Solving: Resolve guest issues effectively
  • Attention to Detail: Accurate handling of reservations and billing
  • Organizational Skills: Maintain an organized front desk area
  • Technical Proficiency: Familiar with hotel management software
  • Team Collaboration: Work well with other hotel departments
  • Time Management: Efficiently manage check-ins, check-outs, and inquiries
  • Professionalism: Maintain a polished appearance and demeanor

Timeline

Front Desk Agent

Hotel Alameda at the High Line
08.2024 - Current

Front Desk Agent

Selina
11.2023 - 08.2024

High School Diploma -

Manhattan Academy For Arts And Languages

Some College (No Degree) - Paralegal Studies

Bronx Community College of The City University of New York

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