Princesa Martinez
Stockton,CA
Summary
Proven Office Assistant at San Joaquin Delta College, adept in office management and customer service, significantly enhanced office efficiency and customer satisfaction. Skilled in clerical support and maintaining a positive attitude, I excel in prioritizing work and fostering professional relationships. My dedication to results has consistently improved operational workflows and client experiences.
Overview
1
1
year of professional experience
Work History
Office Assistant
San Joaquin Delta College
04.2023 - 04.2024
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking in formation.
- Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
- Reviewed and updated customer information in database for accuracy.
- Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
Sales Associate
Victoria Secret
11.2023 - 02.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Education
Associate of Arts - Interdisciplinary Business Studies
San Joaquin Delta College
Stockton, CA05.2024
High School Diploma -
Edison High School
Stockton, CA05.2022
Skills
- Customer Service
- Positive Attitude
- Time Management
- Dedicated Team Player
- Office Management
- Appointment Scheduling
- Clerical Support
- Resourceful
- Prioritizing Work
Languages
Spanish.
Native or Bilingual
English
Native or Bilingual
Timeline
Sales Associate
Victoria Secret
11.2023 - 02.2024
Office Assistant
San Joaquin Delta College
04.2023 - 04.2024
Associate of Arts - Interdisciplinary Business Studies
San Joaquin Delta College
High School Diploma -
Edison High School
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