Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Princesa Valdez

Winter Haven,FL

Summary

Dynamic leader and adept communicator with proven expertise in order fulfillment and team training, honed at Lowes Home Improvement and the US Army. Excelled in enhancing order accuracy and efficiency by over 30%, leveraging skills in active listening and item selection. Specializes in developing talent and optimizing operational procedures for peak performance.

Overview

4
4
years of professional experience

Work History

Fulfillment Lead

Lowes Home Improvment
Bartow, FL
05.2024 - Current
  • Provided guidance and support to team members in order to meet daily goals.
  • Ensured accuracy of orders prior to shipping by verifying the quantity, product type, and address information.
  • Coordinated with warehouse staff to ensure timely shipment of products.
  • Maintained records of inventory levels, stock movements, and customer orders.
  • Developed strategies for efficient order fulfillment processes and procedures.
  • Organized workflow to ensure all orders were processed accurately and on time.
  • Conducted regular training sessions for new hires on order fulfillment systems and procedures.

Fire Direction Control Specialist

US Army
Winter Haven, FL
06.2023 - Current
  • Calculated target coordinates and firing data for artillery units.
  • Directed field artillery fire in support of combat operations.
  • Monitored, adjusted, and recorded all changes to mission parameters.
  • Provided technical guidance on the use of fire control equipment.
  • Ensured compliance with safety regulations while operating weapons systems.
  • Maintained accurate records of all fire missions conducted.

Waitress Trainer

Ximenas Tacos
Auburndale, FL
08.2021 - 10.2022
  • Prepared and conducted on-site training sessions for wait staff on customer service, food safety, and proper table setting.
  • Provided guidance to new waiters in learning the menu items and their ingredients.
  • Instructed waiters on how to respond appropriately to customer complaints or inquiries.
  • Demonstrated proper methods of taking orders from customers accurately and efficiently.
  • Assessed waiters' knowledge of restaurant policies and procedures related to customer service standards.

Crew Team Member

McDonald's Restaurant
Winter Haven, FL
12.2020 - 08.2021
  • Assisted customers with orders and inquiries.
  • Organized stockroom shelves to maximize space efficiency.
  • Maintained cleanliness of store by sweeping, mopping, and dusting surfaces.
  • Greeted customers in a friendly manner upon entering the store.
  • Operated cash register accurately and efficiently.
  • Answered customer questions regarding product features, pricing, availability.
  • Provided excellent customer service at all times.
  • Processed merchandise returns and exchanges according to company policies.

Education

Associate of Arts - A.A Veterinary Pathway

Hillsborough Community College
Tampa, FL
08-2027

High School Diploma -

Lake Region High School
Eagle Lake
05-2023

Skills

  • Order picking
  • Item selection
  • Active listening
  • Team leadership
  • Physical fitness
  • Maintaining safety
  • Managing equipment

Languages

Spanish
Professional

Timeline

Fulfillment Lead

Lowes Home Improvment
05.2024 - Current

Fire Direction Control Specialist

US Army
06.2023 - Current

Waitress Trainer

Ximenas Tacos
08.2021 - 10.2022

Crew Team Member

McDonald's Restaurant
12.2020 - 08.2021

Associate of Arts - A.A Veterinary Pathway

Hillsborough Community College

High School Diploma -

Lake Region High School

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Princesa Valdez