Hi, I’m
Ammon Cotton
Woodbine,GA
It is never too late to be what you might have been.
George Eliot
Summary
Well-qualified customer service associate, proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
10
years of professional experience
Work History
Dun and BradstreetRemote
Inside Sales/Customer service representative
01.2021 - Current
Job overview
- Selling products and services using solid arguments to prospective customers
- Performing cost-benefit analyses of existing and potential customers
- Maintaining positive business relationships to ensure future sales
- Present, promote and sell products/services using solid arguments to existing and prospective customers
- Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
- Establish, develop and maintain positive business and customer relationships
- Reach out to customer leads through cold calling
- Expedite the resolution of customer problems and complaints to maximize satisfaction.
Radius Global Solutions LLC (labcorp)Remote
Receptionist/Customer Service Representative/sale
01.2019 - 12.2020
Job overview
- Collect payments on past due bills
- Create a list of people who have not made payments
- Organize list according to severity of delinquency
- Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases
- Call customers using telephone
- Utilize computer systems to handle skip tracing
- Inform clients of overdue accounts and amount currently owed.
ConvergysJacksonville, FL
Call Center Agent
02.2015 - 01.2019
Job overview
- Answered an average of 80-100 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Handle customer inquiries both telephonically and by email Process orders, forms and applications
- Route calls to appropriate resource
- Assist to refill and send out member prescriptions Recommended products to customers and suggested other options if preferred product was unavailable
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls Enhanced productivity levels by anticipating needs and delivering outstanding support.
OnBrand24Savannah, GA
Customer Service Associate
03.2014 - 09.2016
Job overview
- Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
- Trained new personnel regarding company operations, policies and services
- Scored in the top 90% of employees for successful retention and de-escalation calls
- Communicated with vendors regarding back order availability, future inventory and special orders
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
Education
Sanford Brown Institute
Associates Of Applied Science-Allied Health
Sanford Brown Institute
Medical Assistant Diploma
Camden County high school
High school diploma
Skills
- Credit card processing Multi-line phone talent
- Data entry
- Key Holder experience
- Computer Proficient
- Sales Expertise
- Money handling abilities
- Account management
- MS Office proficiency
- Medical Terminology
- Product up-selling
- Payment collection
- Ensured compliance with all sanitation, ServSafe and safety requirements
- Check cashing
- Service Contract Sales
- Building systems and services
- Program and services promotion
- Individualized service plans
- High-quality customer service
- Microservice stacks
- Customer service and care
- Service-Oriented Architecture
- Service industry background
- Concierge services
- Scheduled services
- Delivery service
Accomplishments
- Promoted to Key Holder after only 6 months of employment
- Named "Employee of the Month" in August 2017
- Exceeded team sales goals by 40% Telephone Service
- Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction
- Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at the end of shift with 100% accuracy rate
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Inside Sales/Customer service representative
Dun and Bradstreet
01.2021 - Current
Receptionist/Customer Service Representative/sale
Radius Global Solutions LLC (labcorp)
01.2019 - 12.2020
Call Center Agent
Convergys
02.2015 - 01.2019
Customer Service Associate
OnBrand24
03.2014 - 09.2016
Sanford Brown Institute
Associates Of Applied Science-Allied Health
Sanford Brown Institute
Medical Assistant Diploma
Camden County high school
High school diploma
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