Princess Allen Esquina
Elmont,NY
Overview
15
15
years of professional experience
Work History
Dic Support Associate
Northwell Health System
07.2023 - Current
- Improved customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Enhanced team efficiency by organizing and streamlining documentation processes.
- Strengthened internal communication, facilitating productive collaboration among cross-functional teams.
- Maintained a high level of professionalism while interacting with diverse clientele, fostering strong relationships.
- Played an active role in continuous improvement initiatives aimed at refining departmental processes and increasing overall support effectiveness.
- Utilized language interpretation services when necessary to facilitate clear communication with diverse patient populations.
- Supported successful audits by maintaining thorough documentation of all registration activities in compliance with established guidelines.
DICRegistration Associate
Northwell Health System
10.2021 - 07.2023
- Assisted other Registration Clerks with front desk duties, answering questions and accurately using reservation system.
- Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
- Processed medical records requests, assuring release only to appropriate parties proper authorization.
- Operated standard office software applications to compile data and prepare information and correspondence.
- Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
- Set up patients in system by documenting key data, confirming eligibility and verifying insurance benefits.
- Maintained strict confidentiality of patient information in compliance with HIPAA regulations.
- Enhanced communication among departments by providing clear updates on patient registration statuses.
- Assisted in staff training efforts, sharing expertise on best practices for accurate and efficient registration processes.
Customer Service Rep Flex Staff
Northwell Health
02.2021 - 10.2022
- Responded to patient requests with appropriate clinical and personal assistance.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Ramp Agent
DELTA AIRLINES
10.2015 - 07.2021
- Loading, unloading, securing, or staging of aircraft cargo or baggage.
- Transferring shipments from vehicle to aircraft or use belt conveyor; specialized loading vehicle that use conveyor belt to raise cargo so that it can be easily dropped into storage spaces overhead.
- 1 Rule Safety First.
- Control traffic passing near or around work zones.
- Improved customer satisfaction with prompt handling of passenger inquiries and concerns related to baggage and boarding procedures.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Patient Transport Associate
NORTH SHORE UNVERSITY HOSPITAL
05.2010 - 01.2014
- Moved patients and moved equipment, lab specimens or mail from one area to another.
- Identify patients to make sure we are taking right patient for test.
- Keeping nurses updated on their patient's comings and goings.
- Physical work, pushing patients on stretchers or in wheelchairs down hallways, around corners and through tight spaces.
- Patients at ease and treat them in professional manner.
- Offered friendly and efficient service to all customers, handled challenging situations with ease
- Implemented data-driven decision-making strategies, improving overall business performance.
Support Care Associate
NORTH SHORE UNVERSITY HOSPITAL
11.2008 - 05.2010
- Answered patient call signals, signal lights, bells, or intercom systems to determine patients' needs.
- Changed bed linens or make beds.
- Documented or otherwise report observations of patient behavior, complaints, or physical symptoms to nurses.
- Fed patients or assist patients to eat or drink.
- Provided physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, use toilet, standing, walking, or exercising.
Education
Bachelor of Science - Health Administration
Southern New Hampshire University
Hooksett, NH08.2023
Associate Degree - Liberal Arts And Sciences
KINGSBOROUGH COMMUNITY COLLEGE
Brooklyn, NY08.2022
Certification - Central Service Technician Program
LaGuardia Community College of The City University of New York
Long Island City, NY08.2021
Skills
- Microsoft Office(Word,Excel,PowerPoint)
- Appointment Scheduling
- Medical insurance
- Soarian
- Allscripts
Timeline
Dic Support Associate
Northwell Health System
07.2023 - Current
DICRegistration Associate
Northwell Health System
10.2021 - 07.2023
Customer Service Rep Flex Staff
Northwell Health
02.2021 - 10.2022
Ramp Agent
DELTA AIRLINES
10.2015 - 07.2021
Patient Transport Associate
NORTH SHORE UNVERSITY HOSPITAL
05.2010 - 01.2014
Support Care Associate
NORTH SHORE UNVERSITY HOSPITAL
11.2008 - 05.2010
Bachelor of Science - Health Administration
Southern New Hampshire University
Associate Degree - Liberal Arts And Sciences
KINGSBOROUGH COMMUNITY COLLEGE
Certification - Central Service Technician Program
LaGuardia Community College of The City University of New York
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