Princess Barnes
Starkville,MS
Summary
Healthcare Administrator with proven to deliver exemplary level of healthcare service delivery to patients. Coordinate admission and discharge of patients. Plan and implement strategies for developing improved health care management. Proven problem solver and excellent communicator. Strong organizational skills, superb understanding of data collection and performance metrics. Recognized for staff development leading to high performing teams.
Overview
9
9
years of professional experience
Work History
Healthcare Quality Management Coordinator
CIOX HEALTH, Health Information Managment
07.2022 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Successfully negotiated client contract renewals to create increased revenue.
- Trained pharmacy interns and newly hired pharmacy technicians.
Patient Services Representative
Amerisource Bergen
11.2020 - Current
- Used EMR, CRM, McKesson to schedule appointments.
- Assisted patients in filling out check-in and payment paperwork.
- Balanced deposits and credit card payments each day.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Reviewed and corrected claim errors to facilitate smooth processing.
- Entered patient demographic and insurance data into electronic medical record system.
- Managed patient registration process, confirming data accuracy and completeness.
Healthcare Customer Service Specialist
MMC Group
01.2019 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Answered constant flow of customer calls with minimal wait times.
- Tracked customer service cases and updated service software with customer information.
- Utilized customer service software to manage interactions and track customer satisfaction.
Administrative Assistant
MS Homecare Of Columbus, MS
07.2015 - 12.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Scheduled office meetings and client appointments for staff teams.
- Assisted development and implementation of new administrative procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
- Established administrative work procedures to track staff's daily tasks.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
Bachelor of Science - Health Administration
Colorado Technical University
Colorado Springs, CO06.2018
Associate of Science - Healthcare Administration Services
Colorado Technical University
Colorado Springs, CO05.2017
Skills
- Benefits Administration
- Accounts Payable and Accounts Receivable
- Clinical Staff Management
- Patient Care Assessment
- Patient Reimbursements
- Human Resource Management
- Administrative Staff Supervision
- Health Information Systems (HIS)
- HIPAA Guidelines
- Electronic Medical Record Software
Timeline
Healthcare Quality Management Coordinator
CIOX HEALTH, Health Information Managment
07.2022 - Current
Patient Services Representative
Amerisource Bergen
11.2020 - Current
Healthcare Customer Service Specialist
MMC Group
01.2019 - 04.2020
Administrative Assistant
MS Homecare Of Columbus, MS
07.2015 - 12.2019
Bachelor of Science - Health Administration
Colorado Technical University
Associate of Science - Healthcare Administration Services
Colorado Technical University
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