Princess Belinda Campbell
Houston,TX
Summary
Empathetic and solutions-driven Customer Support Specialist with 4 years of experience in high-volume, fast-paced environments. Skilled in using Zendesk and Intercom to resolve 100+ daily customer inquiries with professionalism and a customer-first mindset. Currently working as a Nursing Assistant while pursuing a nursing degree — bringing deep communication skills, adaptability, and a calm approach under pressure. Seeking to return to a remote support role where empathy, clarity, and service excellence are valued across a global customer base.
Professional with proven expertise in customer support, adept at resolving issues efficiently and enhancing client satisfaction. Strong collaborator who thrives in team environments and adapts readily to changing demands. Skilled in communication, problem-solving, and using CRM software to deliver impactful results. Known for reliability and results-driven approach, ensuring high standards are consistently met.
Overview
2026
2026
years of professional experience
Work History
Customer Support Specialist
Previous Company Name
- Resolved over 100+ customer tickets per day via Zendesk and Intercom across email and live chat
- Maintained high customer satisfaction (CSAT) scores through fast, friendly, and clear communication
- Identified trends in user issues and collaborated with product teams to suggest improvements
- Adapted quickly to policy updates and technical changes, ensuring up-to-date and accurate support
- Worked cross-functionally with billing, technical, and escalation teams to resolve complex issues
- Remote or On-site
Nurse Assistant
HCA Houston Healthcare
12.2022 - Current
- Assist patients with activities of daily living, including bathing, dressing, and mobility.
- Monitor and record vital signs such as temperature, blood pressure, pulse, and respiration.
- Reposition and turn bedridden patients to prevent bedsores.
- Maintain cleanliness and order in patient rooms to ensure a safe environment.
- Support nurses by reporting patient concerns and changes in condition.
Caregiver
The Heritage of Cy-Fair
05.2017 - Current
- Provide personal care, including bathing, grooming, dressing, and toileting.
- Assist with meal preparation, feeding, and dietary monitoring.
- Perform light housekeeping duties such as laundry and cleaning.
- Support clients with mobility and daily exercise routines.
- Offer companionship and emotional support to improve patient well-being.
Education
Bachelor of Science - Nursing
Galen College of Nursing
06.2026
Skills
- Basic Life Support (BLS) Certified
- Patient care and assistance
- Vital signs monitoring
- Care planning and documentation
- Communication and teamwork
- Multitasking and time management
- Cleaning and infection control
- Customer service and hospitality
- Zendesk & Intercom
- Conflict Resolution & De-escalation
- Remote Work Tools (Slack, Zoom, Google Workspace)
- CRM & Ticketing Systems
Additional Work Experience
- Amazon Fulfillment Associate, Amazon.com (2020-05 - 2022-06)
- Sales Assistant, Zara (2020-06 - 2021-09)
- Babysitter/Nanny, Care.com (2017-03 - 2020-01)
- Cashier/Customer Service, Walmart (2014-09 - 2016-06)
Timeline
Nurse Assistant
HCA Houston Healthcare
12.2022 - Current
Caregiver
The Heritage of Cy-Fair
05.2017 - Current
Customer Support Specialist
Previous Company Name
Bachelor of Science - Nursing
Galen College of Nursing
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