Summary
Overview
Work History
Education
Skills
Timeline
Generic

PRINCESS BRANCH

Summary

Experienced Site Administrator with expertise in project management and technical support. Recognized for productivity, efficient task completion, and ensuring smooth site operations. Strong time management, communication, and problem-solving skills enhance team collaboration and operational effectiveness. Skilled at optimizing processes to drive productivity and achieve organizational goals.

Overview

8
8
years of professional experience

Work History

Site Administrator

SBM Management
10.2024 - Current
  • Established and maintained organized filing systems for both physical and digital documents, ensuring data accuracy and easy retrieval
  • Professionally greeted visitors, directing them appropriately and providing essential information to enhance customer experience
  • Delivered comprehensive administrative support to improve customer service and streamline case management processes
  • Managed incoming correspondence, including emails, phone calls, and letters, acting as the primary point of contact for the site
  • Handled confidential and sensitive information with the utmost discretion to uphold company integrity
  • Collaborated with internal departments to address and resolve operational issues promptly and efficiently
  • Conducted research and data analysis to generate detailed reports and support decision-making

Operations Supervisor

DHL ECommerce
11.2023 - 10.2024
  • Stay updated on industry best practices to improve management efficiency and operational effectiveness
  • Coordinated employee schedules and task assignments to optimize workforce productivity
  • Developed and executed strategic plans to enhance overall operational performance
  • Trained staff in company policies, safety protocols, and compliance standards
  • Promoted team morale through organized team-building initiative and positive work culture
  • Ensured strict adherence to safety regulations and proper use of equipment
  • Acted as a liaison between departments to address and fulfill customer requests promptly
  • Monitored employee performance, providing constructive feedback and coaching to boost efficiency

Area Manager

Amazon
06.2019 - 11.2023
  • Oversaw daily warehouse operations to maximize efficiency and productivity across teams
  • Managed and coordinated a workforce of 50 internal and contract employees to achieve operational goals
  • Delivered training programs to improve employee skills and operational performance
  • Enhanced customer satisfaction by proactively resolving issues and maintaining service quality
  • Monitored package handling and delivery metrics to minimize losses and ensure accuracy
  • Analyzed daily delivery and operational reports for compliance with company standards
  • Collaborated with department heads to develop, implement, and enforce operational policies
  • Negotiated supplier contracts to optimize resource use and cost efficiency

Learning Coordinator Manager

Amazon
05.2017 - 06.2019
  • Provided administrative support for training and development programs within a high-volume distribution center
  • Scheduled training sessions, maintained attendance records, and organized training materials for onboarding and upskilling
  • Coordinated with leadership, HR, and department heads to align training logistics and documentation
  • Maintained accurate employee training files, compliance records, and certifications in internal databases
  • Assisted in the creation of learning materials, assessment tools, and tracking systems for employee development
  • Prepared reports and summaries on training progress, completion rates, and learner feedback
  • Monitored training sessions for quality assurance and reported outcomes to leadership for continuous improvement
  • Supported safety and policy compliance by ensuring team adherence to procedural documentation and updates
  • Handled internal communications related to training schedules, updates, and facility-wide learning initiatives

Education

Associate of Science - Surgical Technology

High-Tech Institute
09-2005

Skills

  • Team building

  • Proficient in organization techniques

  • Process efficiency improvement

  • Operations management and productivity

  • Efficient workflow management

  • Report preparation and monitoring

  • Exceptional customer service

  • Confidentiality and safety compliance

  • Self-motivation and attention to detail

  • Strong verbal and listening abilities

  • Staff training

  • Administrative oversight

  • Prioritization and scheduling

Timeline

Site Administrator

SBM Management
10.2024 - Current

Operations Supervisor

DHL ECommerce
11.2023 - 10.2024

Area Manager

Amazon
06.2019 - 11.2023

Learning Coordinator Manager

Amazon
05.2017 - 06.2019

Associate of Science - Surgical Technology

High-Tech Institute

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