Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse
Princess Brewer

Princess Brewer

Clarksdale,MS

Summary

Raising a family is challenging. Having children with disability doesn't come with a manual. Every employer needs employees dedicated to the profit of the company. I will give my full attention.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Customer Service

HILTON AT HOME-Memphis, TN
06.2016 - 12.2016
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Demonstrate a strong customer focus rooted in empathy
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Display dependability with a solid attendance record
  • Have strong technical troubleshooting techniques.

Pharmacy Trainee

CVS-Decatur, IL
12.2014 - 03.2015
  • Establish or maintain patient profiles, including lists of medications taken by individual patients
  • Receive written prescription or refill requests and verify that information is complete and accurate
  • Maintain proper storage and security conditions for drugs
  • Answer telephones, responding to questions or requests
  • Clean and help maintain equipment or work areas and sterilize glassware, according to prescribed methods
  • Price and file prescriptions that have been filled
  • Assist customers by answering simple questions, locating items, or referring them to the pharmacist for medication information
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
  • Operate cash registers to accept payment from customers.

Custodian/Maintenance

Kimco Facility Services, LLC-Decatur, IL
07.2014 - 10.2014
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Demonstrate a strong customer focus rooted in empathy
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Display dependability with a solid attendance record
  • Have strong technical troubleshooting techniques relevant to equipment.

Customer Service

STARTEK-Decatur, IL
09.2010 - 04.2012
  • Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Refer unresolved customer grievances to designated departments for further investigation
  • Review insurance policy terms to determine whether a particular loss is covered by insurance
  • Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments
  • Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Solicit sales of new or additional services or products.

Pharmacy Technician

MEMORIAL REGIONAL HOSPITAL-Hollywood, FL
11.2007 - 12.2008
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Demonstrate a strong customer focus rooted in empathy
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Display dependability with a solid attendance record
  • Have strong technical troubleshooting techniques
  • Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot).with the ability to hardwire via ethernet cable
  • Ability to sit in front of a PC/monitor, taking phone calls using multiple systems for extended periods of time
  • Supply and monitor robotic machines that dispense medicine into containers and label the containers
  • Deliver medications or pharmaceutical supplies to patients, nursing stations, or surgery
  • Receive and store incoming supplies, verify quantities against invoices, check for outdated medications in current inventory, and inform supervisors of stock needs and shortages
  • Order, label, and count stock of medications, chemicals, or supplies and enter inventory data into computer.

Customer Service

Marriott Reservation-Doral, FL
11.2002 - 02.2006
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Demonstrate a strong customer focus rooted in empathy
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Display dependability with a solid attendance record
  • Have strong technical troubleshooting techniques
  • Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot).with the ability to hardwire via ethernet cable
  • Ability to sit in front of a PC/monitor, taking phone calls using multiple systems for extended periods of time
  • Plan routes, itineraries, and accommodation details, and compute fares and fees, using schedules, rate books, and computers
  • Make and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers
  • Prepare customer invoices and accept payment
  • Determine whether space is available on travel dates requested by customers, assigning requested spaces when available
  • Inform clients of essential travel information, such as travel times, transportation connections, and medical and visa requirements
  • Provide customers with travel suggestions and information sources, such as guides, directories, brochures, and maps.

Wendy's Crew Member/Cashier

Wendy's-Miami, FL
08.2002 - 10.2002
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Demonstrate a strong customer focus rooted in empathy
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Display dependability with a solid attendance record
  • Have strong technical troubleshooting techniques
  • Make food better than they'd expect from a fast food place
  • You see whatever's low - ketchup, straws, cups - and you fill it back up
  • You pitch in and help your crew and customers
  • You take and receive direction like a pro.

Clerk of Court Assistance

Miami Dade Youth Summer Program-Miami, FL
06.2002 - 08.2002
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Demonstrate a strong customer focus rooted in empathy
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Display dependability with a solid attendance record
  • Have strong technical troubleshooting techniques
  • Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot).with the ability to hardwire via ethernet cable
  • Ability to sit in front of a PC/monitor, taking phone calls using multiple systems for extended periods of time
  • Organization
  • Filing
  • Customer assistance
  • Retrieve folders.

Secretary Assistance Intern

SOLOMON SMITH BARNEY-Miami, FL
08.2001 - 05.2002
  • Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
  • Demonstrate a strong customer focus rooted in empathy
  • Communicate effectively with peers, management and customers
  • Exercise good judgment and independent decision-making skills
  • Demonstrate exceptional listening, questioning, call control, and de-escalation techniques
  • Be proactive, have effective time management and organizational skills
  • Display dependability with a solid attendance record
  • Have strong technical troubleshooting techniques
  • Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot).with the ability to hardwire via ethernet cable
  • Ability to sit in front of a PC/monitor, taking phone calls using multiple systems for extended periods of time
  • Answer phone calls and direct calls to appropriate parties or take messages
  • Greet visitors and determine whether they should be given access to specific individuals
  • File and retrieve corporate documents, records, and reports
  • Provide clerical support to other departments.

Education

Public Safety Tellercommunication - Public Safety Tellercommunication

Miami Dade College
Miami, FL
08.2023

Ged -

COHOAMA COMMUNITY COLLEGE
Clarksdale, MS
08.2008

Pharmacy Technician -

NATIONAL SCHOOL OF TECHNOLOGY
Miami, FL
02.2007

Skills

  • Pharmacy Technician Experience (3 years)
  • Order Entry (3 years)
  • Compounding Medications (2 years)
  • Custodial Experience (3 years)
  • Medical Terminology (3 years)
  • Computer Operation (3 years)
  • Insurance Verification
  • Hospital Experience (Less than 1 year)
  • Typing (3 years)
  • Quality Assurance (3 years)
  • Pharmacy Software (Less than 1 year)
  • Clerical Experience (3 years)
  • Data Entry (3 years)
  • Microsoft Outlook (3 years)
  • Computer Skills (3 years)
  • Aseptic Technique (Less than 1 year)
  • Sales (6 years)
  • Research (6 years)
  • Medical Billing (3 years)
  • De-escalation
  • Driving
  • Cash register
  • Cash handling
  • Computer networking
  • Sales
  • Customer service
  • Clerical experience
  • Typing
  • Hospital experience
  • Order entry
  • Medical terminology

Certification

  • Pharmacy Technician License
  • Cannabis permit, Present
  • Public Safety Telecommunicator, 08/01/23, Present
  • Driver's License, 05/01/22, 12/01/30

Timeline

Customer Service

HILTON AT HOME-Memphis, TN
06.2016 - 12.2016

Pharmacy Trainee

CVS-Decatur, IL
12.2014 - 03.2015

Custodian/Maintenance

Kimco Facility Services, LLC-Decatur, IL
07.2014 - 10.2014

Customer Service

STARTEK-Decatur, IL
09.2010 - 04.2012

Pharmacy Technician

MEMORIAL REGIONAL HOSPITAL-Hollywood, FL
11.2007 - 12.2008

Customer Service

Marriott Reservation-Doral, FL
11.2002 - 02.2006

Wendy's Crew Member/Cashier

Wendy's-Miami, FL
08.2002 - 10.2002

Clerk of Court Assistance

Miami Dade Youth Summer Program-Miami, FL
06.2002 - 08.2002

Secretary Assistance Intern

SOLOMON SMITH BARNEY-Miami, FL
08.2001 - 05.2002

Public Safety Tellercommunication - Public Safety Tellercommunication

Miami Dade College

Ged -

COHOAMA COMMUNITY COLLEGE

Pharmacy Technician -

NATIONAL SCHOOL OF TECHNOLOGY

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