Summary
Overview
Work History
Education
Skills
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Princess Brown

McDonough,GA

Summary

Professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. Strong focus on team collaboration and achieving results, adaptable to changing needs. Expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. Known for maintaining high standards and delivering consistent, impactful outcomes.

Proactive and goal-oriented professional. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

11
11
years of professional experience

Work History

Support Specialist

DFCS-DHS
06.2023 - 09.2023
  • Scheduling appointments for clients as well as doing intake for documents for Medicaid and Snap benefits.
  • Analyzed financial information to determine eligibility for public assistance programs.
  • Reviewed applicant's financial documents and provided technical guidance.
  • Conducted interviews with applicants to obtain necessary documentation and verify income levels.
  • Processed applications, reviewed records, and determined appropriate benefits in accordance with applicable regulations.
  • Maintained case files, entered data into automated systems, and monitored client accounts.
  • Assisted clients with the completion of forms related to their cases.
  • Investigated discrepancies between reported incomes and other sources of income.
  • Responded to complaints from applicants about program requirements or procedures.
  • Developed strategies to reduce fraud within public assistance programs.
  • Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
  • Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.

Office Manager/ Case Manager

The Arnold Law Firm
12.2022 - 03.2023
  • Developed and implemented office policies and procedures.
  • Scheduled new clients for intake as well as prior clients for meetings about their accident cases
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Supervised staff members, organized schedules and delegated tasks.
  • Coordinated meetings, conferences, travel arrangements and department activities.
  • Maintained filing system for records, correspondence and other documents.
  • Ordered supplies and equipment to maintain adequate inventory levels.
  • Provided administrative support to management team including preparing reports and presentations.
  • Created spreadsheets in Excel to track data such as vacation requests, sick days.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.

Administrative Assistant /Corporate Recruiter

Axcess Staffing Services
10.2022 - 12.2022
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Handled confidential documents in an organized fashion according to established protocol.
  • Scheduled appointments between clients and customers and internal staff members.

Personal Assistant /Front Desk Receptionist

Jean Marie Wax and Spa
10.2021 - 12.2022
  • Schedule, change and cancel spa appointments.
  • Acknowledge and greet everyone who enters and leaves the spa.
  • Ensure that the check-in, check-out and payment process is handled.
  • Provide callers and guests with detailed descriptions of spa treatments, packages, services, promotions, discounts and hours of operation.
  • Utilize spa computers with skill and proficiency, document guest information.
  • Answering the phone promptly and use the guest’s name throughout the phone conversation; operate phone system accurately and efficiently.
  • Maintaining complete confidentiality in all guest matters in accordance with company policy.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Improved time management of the executive through effective prioritization and organization of tasks.

Personal Assistant / Receptionist

Sonshine Christian Academy
10.2020 - 10.2021
  • Performed calendar management and scheduling of appointments for the executive.
  • Provided administrative support to the executive team by conducting research and preparing statistical reports.
  • Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
  • Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
  • Responded to customer emails with accurate product and service information.
  • Assisted customers with account maintenance such as resetting passwords and updating contact information.
  • Performed data entry of customer orders into the company's order management system.
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.

Training Coordinator

Luxottica Optical Manufacturing
04.2017 - 10.2020
  • Promoted within a ten-month timeframe for exceeding goals and supporting company culture
  • Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
  • Collaborated with department managers to design customized training plans aligned with organizational goals.
  • Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
  • Developed engaging instructional materials, including presentations, handouts, and interactive activities.
  • Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
  • Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
  • Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
  • Aided in the new hire process including recruiting, sourcing, scheduling orientation, and placement
  • Conducted training sessions for team members and team leaders
  • Implemented, executed, and aided in managing the program for the facility
  • Aided in formalizing plans and requirements beyond Luxottica modules for team members

Opthalmic Laboratory Technician

Luxottica Optical Manufacturing
02.2017 - 04.2018
  • Mounted and secured lens blanks,
  • Inspected lens blanks to detect flaws, verified smoothness of surface, and ensure thickness of coating on lenses
  • Set up machines to polish, bevel, edge, or grind lenses, flats, blanks, or other precision optical elements.
  • Cleaned finished lenses and eyeglasses, using cloths and solvents.
  • Cleaned and sterilized tools and equipment to maximize purity of specimens.
  • Maintained a high level of accuracy in test results by following strict quality control procedures.
  • Performed testing and quality control using approved laboratory procedures and instrumentation.
  • Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
  • Calibrated and maintained instruments to keep equipment fully operational.
  • Scheduled trainings for junior technicians on laboratory techniques and safety protocols, enhancing overall team proficiency.

Security Supervisor

Allied Universal Security Services
04.2016 - 04.2017
  • Conducted regular patrols of facility to detect and deter security threats.
  • Recorded incident reports with detailed accounts of occurrences.
  • Monitored alarm systems and CCTV footage to enable prompt attention and response.
  • Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
  • Collaborated with senior management to develop and implement strategies to mitigate security risks.
  • Monitored and maintained CCTV and access control systems to protect personnel and assets.
  • Scheduling safety meetings for proper protocol enhancing security and efficiency of entry and exit procedures.
  • Responded swiftly to security incidents and effectively resolved security issues.

Medical Assistant /Office Administrative Assistant

Denise DeVeranez and Associates
10.2012 - 12.2015
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
  • Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
  • Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
  • Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.

Education

Certificate Of Completion - Medical Assistant

Georgia Medical Institute
GA
09-2003

High School Diploma -

Alonzo A Crim
Atlanta, GA
05-2002

Skills

  • Customer relationship management
  • Empathy and patience
  • Data entry
  • Attention to detail
  • Strong work ethic
  • Critical thinking
  • Teamwork and collaboration
  • Computer skills
  • Problem-solving
  • Telephone etiquette
  • Effective multitasking
  • Schedule management
  • Patient scheduling
  • Organizational skills
  • Reliability
  • Problem-solving abilities
  • Teamwork
  • Supply restocking
  • Administrative background
  • Records management
  • Administrative support
  • Professional and mature
  • Excellent communication
  • Strong problem solver
  • Schedule verification

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Timeline

Support Specialist

DFCS-DHS
06.2023 - 09.2023

Office Manager/ Case Manager

The Arnold Law Firm
12.2022 - 03.2023

Administrative Assistant /Corporate Recruiter

Axcess Staffing Services
10.2022 - 12.2022

Personal Assistant /Front Desk Receptionist

Jean Marie Wax and Spa
10.2021 - 12.2022

Personal Assistant / Receptionist

Sonshine Christian Academy
10.2020 - 10.2021

Training Coordinator

Luxottica Optical Manufacturing
04.2017 - 10.2020

Opthalmic Laboratory Technician

Luxottica Optical Manufacturing
02.2017 - 04.2018

Security Supervisor

Allied Universal Security Services
04.2016 - 04.2017

Medical Assistant /Office Administrative Assistant

Denise DeVeranez and Associates
10.2012 - 12.2015

Certificate Of Completion - Medical Assistant

Georgia Medical Institute

High School Diploma -

Alonzo A Crim

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