Princess Wilson
Columbia,SC
Summary
Detail-oriented and driven healthcare management graduate with a Bachelor of Science in Healthcare Management, seeking to leverage strong analytical skills and a comprehensive understanding of healthcare systems to improve operational efficiencies and enhance patient care in a dynamic healthcare organization. Eager to contribute to team success through excellent leadership, data-driven decision-making, and a commitment to excellence in service delivery.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Advocate
BlueCross BlueShield of SC
Columbia, SC
07.2024 - 09.2024
- Responsible for responding to customer service inquiries.
- Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures.
- Performs research as needed to return, deny, or pay claims following organizational policies and procedures..
Team Member
Chic-Fil-A
Irmo, SC
05.2022 - 06.2023
- Cultivated a good rapport with clients by providing exceptional service and a warm greeting.
- Identified opportunities for process improvements within the department.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Built and maintained working relationships with peers and upper management.
Family Care Coordinator
Self-employeed
Columbia, SC
01.2018 - 05.2022
- Managed daily family schedules, coordinating activities, appointments, and events for multiple family members, ensuring efficient time management and organization.
- Developed and implemented personalized care plans for children, focusing on educational, social, and emotional development, resulting in improved academic performance and well-being.
- Communicated effectively with educators, healthcare providers, and community resources to advocate for family needs and access necessary services.
- Created and maintained a budget for household expenses, demonstrating strong financial management skills and resourcefulness.
- Organized family events and activities, fostering a strong family bond, and promoting teamwork and collaboration among family members.
- Researched and evaluated educational and extracurricular programs, making informed recommendations that enhanced family engagement and growth.
92G Culinary Specialist
United States Army
08.2014 - 01.2018
- Oversaw administrative functions related to food service operations, including scheduling, inventory management, and procurement of culinary supplies.
- Maintained accurate records of food inventory and supplies, utilizing Microsoft Office to track usage and costs, resulting in improved budgeting and resource allocation.
- Coordinated training schedules for culinary staff, ensuring compliance with training requirements, and enhancing team performance.
- Assisted in the development and implementation of standard operating procedures (SOPs) for food preparation and safety, contributing to a streamlined workflow and improved service quality.
- Managed documentation for health and safety inspections, ensuring all records were up-to-date and compliant with military regulations, which led to successful evaluations and zero discrepancies.
Education
Bachelor of Science - Healthcare Management
South University
Columbia, SC06-2024
Skills
- Proficiency with electronic health records (EHR)
- Time management
- Medical terminology
- Problem-solving
- Attention to detail
- Communication
Certification
- Basic Life Saving (BLS) Certification
- Certified Nursing Assistant (CNA)
- Adult Mental Health First Aid Certification
Timeline
Customer Service Advocate
BlueCross BlueShield of SC
07.2024 - 09.2024
Team Member
Chic-Fil-A
05.2022 - 06.2023
Family Care Coordinator
Self-employeed
01.2018 - 05.2022
92G Culinary Specialist
United States Army
08.2014 - 01.2018
Bachelor of Science - Healthcare Management
South University
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