Princess Crump
Houston
Summary
Accomplished Team Lead at Extended Stay America Hotel, adept in coaching and mentoring with a strong focus on customer satisfaction. Excelled in enhancing team efficiency and operational improvements, demonstrating exceptional attention to detail and conflict resolution skills. Achieved significant quality improvements, fostering team unity and exceeding guest expectations.
Overview
27
27
years of professional experience
Work History
Team Lead
Extended Stay America Hotel
11.2004 - 06.2024
- Trained new team members by relaying information on company procedures and safety requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Home Health Patient Care Provider
Integrity Home Healthcare
02.2015 - 01.2023
- Prepared nutritious meals tailored to specific dietary requirements or restrictions of each individual patient.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Assisted patients in meeting daily living needs, promoting independence and dignity for all individuals under my care.
Retail Sales Associate
Service Merchandise
03.1998 - 11.1999
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Retail Cashier
Target
10.1997 - 03.1998
- Helped customers complete purchases, locate items, and join reward programs.
- Provided excellent service through active listening skills, addressing customers'' needs effectively .
- Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
- Greeted all customers warmly to build welcoming and positive atmosphere within store.
Education
GED -
College of Mainland
Texas City, TXSkills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Task delegation
- Team supervision
- Quality improvement
- Team building
Timeline
Home Health Patient Care Provider
Integrity Home Healthcare
02.2015 - 01.2023
Team Lead
Extended Stay America Hotel
11.2004 - 06.2024
Retail Sales Associate
Service Merchandise
03.1998 - 11.1999
Retail Cashier
Target
10.1997 - 03.1998
GED -
College of Mainland
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