Princess Deal
Baltimore,MD
Summary
Transformational healthcare quality leader with extensive expertise in patient safety, quality improvement, and regulatory compliance. Led root cause analyses, Lean Six Sigma initiatives, and corrective action plans to enhance patient outcomes and operational efficiency. Proficient in quality assurance and cross-functional collaboration within acute care and geriatric settings, driving a culture of safety and accountability in high-quality patient care.
Overview
20
20
years of professional experience
Work History
Quality Manager
Levindale Hebrew Geriatric Center and Hospital
Baltimore , MD
01.2023 - Current
- Supported quality and patient safety oversight for acute care setting.
- Monitored and managed quality assurance programs across geriatric center to ensure compliance with standards.
- Reviewed quality compliance reports to ensure adherence to regulations and identify areas for improvement.
- Evaluate existing processes using lean principles such as Six Sigma and Kaizen methodologies.
- Spearhead creation and implementation of specific process improvement initiatives and procedures.
- Conducted training sessions for staff on quality principles, tools, and techniques to foster a quality-centric culture.
- Review incidents and track corrective actions with clinical teams.
Clinical Nurse Supervisor & Bed Coordinator
University of Maryland Midtown Campus
Baltimore, MD
01.2015 - Current
- Managed staff placement for nurses, nurse techs, CNAs, and sitters; optimized staffing ratios for oncoming shifts at academic medical campus
- Manage appropriate triage of patients for the correct level of care/bed placement
- During the covid-19 pandemic, assisted with the development of model processes to move patients timely and efficiently for bed optimization
- Unit/hospital/staff rounding; coached and followed up with nurse managers.
- Conducted patient care rounding; intervened for service recovery.
- Resolved conflicts between staff and patients, improving communication and collaboration
- Partner with Case Management to promote timely patient discharges
- Mentored and coached nursing staff, addressing concerns and providing guidance.
Quality Improvement Specialist
Levindale Hebrew Geriatric Center and Hospital
Baltimore, MD
11.2019 - 01.2023
- Led the Failure Mode Effect Analysis (FMEA) for medication administration, enacted spaghetti diagram
- Led Root Cause Analysis (RCA) investigations and facilitated collaborative development of action plans.
- Provided expert consultation on risk management strategies to improve patient safety.
- Audited compliance with quality metrics for VTE, restraints, Foley/urology, laryngoscopies, and other measures.
- Investigated daily safety events for all facility areas. Provided direct follow-up through communications with managers, department leaders, medical providers, and nursing staff.
- Developed, implemented and provided education for post-fall neuro checks power plan adapted into the organization EMR.
- Conducted unit rounding, engaging with staff and Nurse Managers to identify coaching opportunities.
- Instrumental in supporting efforts for a successful Joint Commission Survey
Clinical Nurse Instructor
Community College of Baltimore County
Baltimore, Maryland
04.2021 - 06.2021
- Coached nursing students in physical assessments, cardiac rhythms, medication administration, and patient interactions to enhance clinical competence.
- Guided students in critical thinking, prioritization, and patient-centered care methods.
- Evaluated student performance through rubrics, skills checkoffs, and clinical observation to ensure mastery of essential nursing skills.
- Facilitated nursing students' understanding of clinical care and patient safety practices.
- Demonstrated bedside nursing skills during hospital clinical rotations.
Patient Care Manager
MedStar Franklin Square Hospital Medical Center
Baltimore, MD
07.2018 - 10.2019
- Supported daily operations for 42-bed ICU and ICU stepdown unit, including staffing, quality metrics, finance, and staff evaluations.
- Completed daily rounding with bedside clinical staff and patients to support engagement, review nursing practice quality, and identify concerns needing resolution.
- Supported initiatives aimed at enhancing patient experience and satisfaction.
- Facilitated shared governance meetings to improve staff collaboration and engagement.
- Developed weekly huddle communications and staff accolades; coordinated monthly staff meetings to foster team cohesion.
- Updated assigned hospital policies and co-chaired alarms committee with chief medical director.
- Participated in the nurse management council, manager council, patient experience, living legacy, alarms, nursing peer review, and emergency preparedness committees.
- Applied evidence-based practices to guide decision-making and care planning processes.
Denials/Appeals Coordinator
MedStar Good Samaritan Hospital
Baltimore, MD
05.2016 - 07.2018
- Accomplished a 76% denial overturn rate, in the setting of the state average of 70%.
- Managed inpatient and observation medical insurance payer denials, including Medicaid, through retrospective chart reviews to ensure compliance and accuracy.
- Drafted letters to payors detailing rationale for overturning denied days based on InterQual and Milliman criteria.
- Collaborated with physician advisor, nurses, and other disciplines to ensure accurate interpretation of medical findings.
- Educated other UR nurses regarding payer guidelines.
- Worked with providers to enhance documentation practices
- Conducted Telligen audit to ensure compliance with standards.
Utilization Review Nurse
MedStar Good Samaritan Hospital
Baltimore , MD
01.2014 - 07.2018
- Submitted detailed patient care reviews to insurers, securing approvals for necessary hospital stays and ensuring continuity of care.
- Reviewed daily patient cases to determine level of care.
- Collaborated closely with case management, social work, bedside nurses, and providers to coordinate multidisciplinary care plans.
- Documented utilization review findings in an electronic system.
- Excellent communication skills, strong clinical knowledge base, working knowledge of InterQual and Milliman patient care criteria.
ICU Nurse Manager & Clinical Outcomes Coordinator
MedStar Good Samaritan Hospital
Baltimore , MD
10.2006 - 01.2014
- First ICU in the state of Maryland to obtain the AACN (American Association of Critical Care Nurses) Beacon Award
- Manager of 17-bed ICU/CCU, supervising 55 FTEs: RNs, secretaries, and multifunctional techs
- Managed daily operations, staffing, resources, quality outcomes, and direct patient care; functioned as Code Blue and Rapid Response Team Nurse and Charge Nurse.
- Coordinated quality improvement activities, monitored regulatory compliance, and implemented interventions to enhance quality of care and improve mortality/morbidity outcomes.
- Participated in Critical Care and Hospital Quality Council committees to address clinical standards and improve patient safety.
- Engaged in Shared Governance Unit to enhance nursing practices through collaborative decision-making.
- Fiscal responsibilities - management and submission of monthly variance report, planning and forecasting for the operational and capital budget, daily follow-up of hours per patient day, staff engagement related to unit fiscal accountability
- ICU Quality Report Card; collaborated with Quality & Risk Management
Education
Master of Science - Nursing Health Science Leadership And Management
University of Maryland, Baltimore
Baltimore, MD12-2022
Skills
- Quality management
- Quality assurance
- Quality auditing
- Patient safety
- Root cause analysis
- Performance improvement
- Process delegation
- Conflict resolution
- Strong clinical judgment
- Critical thinking
- Coaching and mentoring
- Work prioritization
- Team motivation
- Staff engagement
- Deadline management
Timeline
Quality Manager
Levindale Hebrew Geriatric Center and Hospital
01.2023 - Current
Clinical Nurse Instructor
Community College of Baltimore County
04.2021 - 06.2021
Quality Improvement Specialist
Levindale Hebrew Geriatric Center and Hospital
11.2019 - 01.2023
Patient Care Manager
MedStar Franklin Square Hospital Medical Center
07.2018 - 10.2019
Denials/Appeals Coordinator
MedStar Good Samaritan Hospital
05.2016 - 07.2018
Clinical Nurse Supervisor & Bed Coordinator
University of Maryland Midtown Campus
01.2015 - Current
Utilization Review Nurse
MedStar Good Samaritan Hospital
01.2014 - 07.2018
ICU Nurse Manager & Clinical Outcomes Coordinator
MedStar Good Samaritan Hospital
10.2006 - 01.2014
Master of Science - Nursing Health Science Leadership And Management
University of Maryland, Baltimore