PRINCESS DEMPS
BUFFALO,NY
Summary
Previously serving as a Program Supervisor with demonstrated track record of achievement with over 14 years of experience in Human Servies. Priding myself on top-notch abilities in communication, relationship building and process improvements along with remarkable skill in creating and implementing programs of all sizes. With broad-ranging expertise in human services, operations management and financial administration. I am also highly skilled in overseeing all aspects of program development, including budget planning and championing strategic visions. All while demonstrating courteous and personable leadership skills, which has and will continue to drive the team toward success and sustain organizational missions.
Overview
14
14
years of professional experience
Work History
Program Supervisor
Child & Family Services
Buffalo, NY
01.2020 - 01.2021
- Oversaw client caseload for non-profit agency, managed assessments and functional analyses, developed individualized treatment plans and measured ongoing effectiveness of plans.
- Partnered with program management and program staff to make recommendations, process improvements and corrective action plans.
- Maintained client records in compliance with local, state, federal, agency and contractual regulations, helped clients manage financial accounts and cultivated client independence.
- Oversaw team reporting, performance and quality assurance for group of entire client personnel.
- Managed day-to-day residential services, met individual transportation needs and maintained safe and high-quality home environments.
- Planned, directed, coordinated and monitored multiple behavioral health services and programs and complied with licensure, certification, accreditation and statutory requirements.
- Created program goals and objectives for clients with mental and behavioral health issues, developed program-specific policies and procedures and relentlessly helped clients meet goals.
- Helped team members improve productivity and performance through hands-on coaching in order to achieve company objectives.
- Analyzed program effectiveness and provided feedback to modify, adapt and optimize workflows.
- Supervised Child Care Therapy aides to ensure optimal team performance.
Teacher’s Aide
Stanley G. Falk School
Buffalo, NY
09.2018 - 01.2020
- Maintains a learning environment that is conducive to the student’s intellectual, social, and emotional development; considers the Individualized Education Plan (IEP) for the student and mitigating factors.
- Utilize appropriate techniques of behavior management and crisis interventions as indicated in Therapeutic Crisis Intervention guidelines; implements strategies to address escalating behaviors.
- Delivered specialized classroom instruction to students with developmental disorders.
- Established and enforced rules for behavior and policies and procedures to maintain order among students.
- Developed IEP to leverage developmental practices and educational theories to achieve educational objectives.
- Eliminated learning gaps and effectively instructed students by using teaching aids and motivational strategies.
- Taught socially acceptable behavior, employing techniques such as behavior modification and positive reinforcement.
- Kept team on track by assigning and supervising their activities and giving constructive feedback.
- Contributed to development, planning and completion of project initiatives.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Child Care Therapy Aide
Child & Family Services
Buffalo, NY
04.2018 - 01.2020
- Promoted physical, emotional, intellectual and social development through well-planned classroom lessons, games and outside activities.
- Enforced rules to teach manners and maintain safe environment.
- Recorded information about behavior, food service and medication dispensing.
- Read stories to children, facilitated discussions and tied books into learning opportunities.
- Assisted children in development of social, communication and problem-solving skills.
- Discussed new developments, misbehavior and concerns with parents or guardians and program supervisors
- Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
Residential Youth Care Professional
Gateway Longview
Buffalo, NY
12.2016 - 04.2018
- Establishes effective relationships with children living in residential programs to provide structure and routine and to assist with managing challenging behaviors.
- Reduced negative behaviors by teaching youth to spot and avoid pitfalls.
- Oversaw intake services for youth joining Non-Secure Dentention program, including completing paperwork and determining further placements.
- Oversaw daily routines of youth in placement and delivered services related to basic human needs.
- Supervised youth recreational activities and facilitated workshops surrounding self-development, education and employment.
- Helped youth victims of sexual abuse and molestation by coordinating specialized therapy sessions.
- Produced weekly reports and parent contact notes for caseload.
- Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations.
- Identified appropriate community resources and provided referrals for services.
- Coordinated all activities involving birth parents in conjunction with in-home support counselors.
- Maintained records of victim contacts for use in emergency or crisis situations.
Restaurant Manager
Waffle House
Jonesboro, GA
11.2015 - 05.2016
- Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for.
- Collaborated with Executive Chef to analyze and approve all food and beverage selections.
- Collaborated with trainees to bolster understanding of project management, safety and inventory waste to meet pre-established business thresholds for operation.
- Developed and maintained staff that provided hospitable, professional service while adhering to policies and business initiatives.
- Updated computer systems with new pricing and daily food specials.
- Detailed hands-on requirements for performing preventive maintenance and repairs to grill and production equipment.
- Applied classic culinary training, awareness of market and menu trends, cost control process and team building to meet and exceed brand-based performance standards.
- Prepared weekly payroll to keep up with projected weekly revenue.
- Optimized profits by controlling food, beverage and labor costs daily.
Direct Support Professional
Community Services
Buffalo, NY
05.2014 - 05.2015
- Community Services I Buffalo Duties: Responsible for caring for individuals and their families, encouraging them to work towards their independence.
- Improved patient outlook and daily living through compassionate care.
- Tracked and reported clients' progress based on observations and conversations.
- Administered necessary medications as directed by care plan.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Transported clients to doctor's appointments and other related errands.
- Facilitated best care by developing strong and trusting rapport with patient.
- Checked mail, shopped for groceries and handled bill payments.
- Communicated client project requirements to vendors and contractors to ensure client satisfaction.
Individual Resident Alternative Specialist
People Inc.
Buffalo, NY
10.2012 - 05.2014
- Designed to accommodate the individual's unique residential needs through 24-hour care.
- As the overnight site supervisor, I ensured the security and well-being of all individuals.
- During day shifts, I would run appointments serving as their advocate to ensure their understanding of things.
- I worked with children and the elderly daily.
- Handled incoming and outgoing correspondence, including mail, e-mail and faxes.
- Coached individuals in at-home care, adjusting plans and schedules based on patient conditions, needs and overall health.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
- Changed bed linens, made bed and laundered soiled linens to keep patients' bed clean.
- Prepared food and helped patients eat to support healthy nutrition.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness.
- Kept detailed records of patient care, progress, medication administration and changes in health or other conditions.
Customer Service Desk Lead
Tops Friendly Markets
Buffalo, NY
12.2009 - 10.2012
- Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
- Fielded calls from field service engineers needing corporate support and researched, routed, navigated or escalated to meet customer needs.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Educated customers on special pricing opportunities and company offerings.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
After-School Program Leader
Buffalo Federation of Neighborhoods & Communities
Buffalo, NY
10.2006 - 06.2009
- Implemented and delivered programming for groups of children ages Pre-K through Eighth grade
- Supervised and engaged group leaders to ensure program activities were culturally relevant, developmentally appropriate and consistent with organizational learning values.
- Fostered positive and trusting relationships with students to increase engagement.
- Conducted small group and individual classroom activities with students based on differentiated learning needs.
Education
Bachelor of Arts - DUAL Sociology- Criminal Justice
Canisius College
2016
Women’s Studies Certificate -
Canisius College
2016
High School Diploma -
Buffalo Academy Of The Sacred Heart
Buffalo, New York06.2009
Skills
- Staff training experience
- Reporting requirements understanding
- Document management skills
- Strategic planning expertise
- Staff development
- Human resources understanding
- Self-motivated
- Project coordination
- Operations experience
- Budget coordination
- Policy and procedure improvements
- High-energy attitude
- Courteous demeanor
- Data evaluation
- Quality control
- Schedule mastery
- Clerical support
- Inbound and outbound calling
Timeline
Program Supervisor
Child & Family Services
01.2020 - 01.2021
Teacher’s Aide
Stanley G. Falk School
09.2018 - 01.2020
Child Care Therapy Aide
Child & Family Services
04.2018 - 01.2020
Residential Youth Care Professional
Gateway Longview
12.2016 - 04.2018
Restaurant Manager
Waffle House
11.2015 - 05.2016
Direct Support Professional
Community Services
05.2014 - 05.2015
Individual Resident Alternative Specialist
People Inc.
10.2012 - 05.2014
Customer Service Desk Lead
Tops Friendly Markets
12.2009 - 10.2012
After-School Program Leader
Buffalo Federation of Neighborhoods & Communities
10.2006 - 06.2009
Bachelor of Arts - DUAL Sociology- Criminal Justice
Canisius College
Women’s Studies Certificate -
Canisius College
High School Diploma -
Buffalo Academy Of The Sacred Heart
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