Princess Dizon
Insurance Resolution Representative
Greenville,North Carolina
Summary
Dedicated customer focused administrative professional offering significant experience in self-directed positions requiring effective support, skilled in prioritizing, manages multiple tasks effectively, active listening and organizational skills.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, analytical problem solving skills and excellent time management.
Overview
4
4
years of professional experience
Work History
Insurance Resolution Representative
Omni Interactions
10.2021 - Current
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and hospital staff and various departments and management on any account issues or problematic payor trends.
- Reviews and analyzes claims. Identify and resolve issues. Contacts payers follows up on the status of claims.
- Receives payments from patients and provides customer service as needed.
- Outgoing calls to patients, and insurance companies regarding claim status in order to reduce outstanding receivables.
- Notify database operations of changes or additions to specific payors, plans, contracts, addresses, or other pertinent information as necessary.
Virtual Assistant
Virtual Assistant Internship
10.2021 - 04.2022
- Completed administrative tasks by performing business correspondence, transcription and data entry.
- Managed electronic and paper filing systems by updating paperwork, maintaining documents and accurately recording information.
- Conferred with customers by telephone, chat or email to provide information about services.
Associate Banker
JPMorgan Chase & Co.
12.2019 - 08.2021
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Opened, closed and updated accounts for customers.
- Provided advice on different bank products and financial options.
- Applied conflict resolution skills and extensive knowledge of bank policies, products and services.
- Processed daily client transactions. Provides account services to customers by receiving deposits, withdrawals, loan payments, cashing checks, money transfers, selling cashier's checks and money orders, redeeming bonds, stop payments, and cash advances, taking orders for checks, exchanging foreign currencies, providing statements copies, customer confidentiality and preparing currency transaction reports.
Behavioral Health Technician
Maxim Healthcare
01.2019 - 07.2019
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Provided direct care to clients in a one-on-one therapy setting to implement skill acquisition and behavior reduction treatments as directed by the supervisor.
- Collect and record data on patient behavior.
- Carry out clinical assessments and other administrative duties. Maintained strict confidentiality.
Administrative Support
Registrar Of Voters - Alameda County
10.2018 - 11.2018
- Prepared detailed documents and reports in adherence administrative processes.
- Monitored and directed incoming mail and prepared outgoing mail.
- Responsible for ballots delivery schedule. Pre-auditing of official ballots, sorting, filing, and mailing ballots.
Administrative Assistant
Maxim Healthcare
09.2018 - 10.2018
- The first line of contact for people who have general questions.
- Completion of registration forms, and give instructions.
- Filing and maintaining medical records.
- Preparing and processing correspondence.
- Prepared clinical services organizational charts and timetables.
- Performed all other related administrative tasks and special tasks as required.
Retail Specialist
Newpark Mall
04.2018 - 09.2018
- Provided outstanding customer service. Greeted customers and receives customers in a welcoming manner.
- Answered customer questions about products and services, helped locate merchandise and promoted key items.
- Operating cash registers and balancing drawers.
- Assists with inventory, including receiving and stocking merchandise.
- Processed payments by totaling purchases, processing checks, cash, and store or other credit and debit cards.
Education
Bachelor of Science - BS Tourism And Travel Services Management
Bachelor of Science - BS Medical Technology
High School Diploma -
Skills
- Efficient and Detail-Oriented
- Providing Information and Resources
- Patient Confidentiality and Data Security
- Customer Account Management
- Database Search and Data Entry Skills
- Billing Issue Resolution and Support
- Skilled in Microsoft Office
- Computer Proficiency
- Claims Handling and Coverage Verification
- Administrative and Office Support
- Documenting and Recording Information
- Teller Transactions
Timeline
Insurance Resolution Representative - Omni Interactions
10.2021 - Current
Virtual Assistant - Virtual Assistant Internship
10.2021 - 04.2022
Associate Banker - JPMorgan Chase & Co.
12.2019 - 08.2021
Behavioral Health Technician - Maxim Healthcare
01.2019 - 07.2019
Administrative Support - Registrar Of Voters - Alameda County
10.2018 - 11.2018
Administrative Assistant - Maxim Healthcare
09.2018 - 10.2018
Retail Specialist - Newpark Mall
04.2018 - 09.2018
La Consolacion College - Bachelor of Science, BS Tourism And Travel Services Management
College of The Holy Spirit - Bachelor of Science, BS Medical Technology
Saint Mary's Academy - High School Diploma,
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