Princess El
Customer Service
Charlotte,NC
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
17
17
years of professional experience
Work History
Rideshare Driver
The Center For Discovery
05.2019 - Current
- Improved rider satisfaction by maintaining a clean and comfortable vehicle environment.
- Enhanced customer service by providing prompt and courteous transportation to passengers.
- Ensured passenger safety with strict adherence to traffic regulations and proactive driving habits.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Completed daily vehicle maintenance and repair to guarantee dependable and safe ride.
- Schedule staff shift to ensure proper coverage for peak hours.
- Train new drivers.
- Picked up riders at designated locations and greeted upon vehicle entry.
- Developed strong communication skills while interacting with diverse groups of riders daily.
Customer Service
Home Depot
01.2014 - Current
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Resolved escalated customer service inquiries and complaints to maintain satisfaction.
- Assessed customer service data to identify and address improvement opportunities.
- Managed over 40 incoming calls daily.
- Greeted customers warmly to provide exceptional customer service.
- Cross-trained and backed up other customer service managers.
- Trained new cashiers on procedures, customer service and sales techniques.
- Processed customer service orders and deliveries promptly to increase customer satisfaction.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings to 100%.
Assistant. Manager
Jack's 99 Cent Store
01.2008 - 01.2013
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Asst. Manager
Home Depot
01.2007 - 01.2008
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Certificate - Microsoft Programs
SUNY County Attain Lab
Monticello, NY01.2014
Certificate - Office Administration
Global Business Institute
Queens, NY09.1990
High School Diploma -
Martin County High School
Stuart, FL05.1983
Skills
- Computer skills
- Cash handling
- Multi-Line Phone System
- Professionalism
- Attention to detail
- Adaptability
- Interpersonal skills
- Punctuality
- Reliability
- Active listening
- Effective communication
- Problem-solving
- Stress management
- Positive attitude
- Customer Engagement
- Passenger Transportation
additional information - summary of skills
- Management and Planning
- Office Administration
Timeline
Rideshare Driver
The Center For Discovery
05.2019 - Current
Customer Service
Home Depot
01.2014 - Current
Assistant. Manager
Jack's 99 Cent Store
01.2008 - 01.2013
Asst. Manager
Home Depot
01.2007 - 01.2008
Certificate - Microsoft Programs
SUNY County Attain Lab
Certificate - Office Administration
Global Business Institute
High School Diploma -
Martin County High School
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