Princess Evans
Kansas City,MO
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Family Dollar Corporate Office. Excelled in complex problem-solving and effective communication, consistently exceeding performance metrics. Skilled in computer applications and fostering positive team dynamics, demonstrating a commitment to service excellence and operational efficiency.
Overview
11
11
years of professional experience
Work History
Manager
Family Dollar Corporate Office
2024.02 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Health Insurance Programs Representative 1
Evolent Health
2020.09 - 2023.12
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Enhanced patient satisfaction by efficiently processing health insurance applications and addressing inquiries.
- Resolved client concerns promptly, fostering a positive experience with the health insurance program.
- Strengthened customer relationships by providing personalized assistance with selecting suitable insurance plans.
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
- Responded to customer inquiries regarding health insurance coverage and policies to assist with informed decision-making.
- Used Software to process benefit transactions.
- Educated clients on insurance policies and procedures.
- Calculated premiums and established payment methods for sales.
- Collected premiums on or before effective date of coverage.
Data Entry Clerk
Internal Revenue Service, IRS
2017.07 - 2020.08
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
Medical Receptionist
Swope Health Services
2014.01 - 2017.06
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Maintained current and accurate medical records for patients.
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
Education
High School Diploma -
Excelsior Springs Job Corp Institute
Excelsior Springs, MO03.2013
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Policy Implementation
- Schedule Preparation
- Performance Evaluations
- Customer Service
- Computer Skills
- Effective Communication
- Problem Resolution
- Positive Attitude
- Multitasking
- Problem-Solving
- Attention to Detail
Timeline
Manager
Family Dollar Corporate Office
2024.02 - Current
Health Insurance Programs Representative 1
Evolent Health
2020.09 - 2023.12
Data Entry Clerk
Internal Revenue Service, IRS
2017.07 - 2020.08
Medical Receptionist
Swope Health Services
2014.01 - 2017.06
High School Diploma -
Excelsior Springs Job Corp Institute
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