Summary
Overview
Work History
Education
Skills
Timeline
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Princess Gates

Peoria,IL

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

7
7
years of professional experience

Work History

Customer Operations Specialist

Zipcar
02.2020 - Current
  • Designed and executed processes to meet business initiatives and drive continuous improvement.
  • Performed business analysis and provided guidance on best practices and various approaches.
  • Led projects and implementations of internal processes, methodologies and tools to improve business performance.
  • Analyzed operational and financial data to identify business insights and opportunities for process improvement.

Customer Service Specialist

Andersen Windows & Doors
01.2017 - 02.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
  • Took payment information and other pertinent information such as addresses and phone numbers to place orders.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Associate of Science - Nursing

Illinois Central College
East Peoria, IL
05.2026

Skills

  • Creative Solutions
  • Accounts Payable and Accounts Receivable
  • Workflow Processes
  • Customer Service Process Improvement
  • Communication
  • Patience
  • Detail oriented
  • Typing wpm 40

Timeline

Customer Operations Specialist

Zipcar
02.2020 - Current

Customer Service Specialist

Andersen Windows & Doors
01.2017 - 02.2020

Associate of Science - Nursing

Illinois Central College

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Princess Gates