Princess Gresham
Bronx ,NY
Summary
Dynamic and motivated professional with a proven record of generating and building relationships. Able to obtain a challenging and responsible position, utilizing the abilities that I received in experience and training to accomplish the company mission. With the opportunity for growth and development to enhance my customer service skills. Dedicated and passionate about providing a warm, client courteous manner, and transformational leader with an ability to work independently and develop opportunities that further establish organizational goals. Highly capable Campus Safety Officer with strong knowledge and expertise in security services field. Friendly School Resource Officer with excellent interpersonal and organizational abilities. Adept at investigating criminal matters on the school's premises and performing conflict resolution for students and teachers. Knowledge of crisis planning and building security methods.
Overview
11
11
years of professional experience
4
4
Certification
Work History
Campus Safety Officer
Joffe Emergency Services
07.2024 - Current
- Enhanced campus safety by conducting regular patrols and monitoring security systems.
- Notified police, fire department and emergency services of on-campus incidents.
- Documented safety and security incidents using preset guidelines and methods.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Monitored security, fire and Type alarms via centralized electronic interface.
- Obtained CPR, First Aid and different certifications in preparation for on-campus emergencies.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Enforced ongoing and special event parking regulations and issued parking tickets to violators.
- Utilized radio, telephone and communications equipment to contact other on-campus personnel and external authorities.
- Supervised other campus security personnel and provided procedural and situational guidance.
- Improved knowledge of security services available to students and campus personnel by participating in workshops
Security Officer
WatchGuard
11.2023 - 06.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Customer Service Representative
Pay-O-Matic Financial Services
06.2022 - 09.2023
- Making money orders and completing western unions
- Cashing and Verifying checks
- Making bill payments.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
PCA
Personal Care Assistant Per Diem
05.2021 - 09.2022
- Cook meals and keep home in an orderly manner
- Change linens and wash laundry on a regular basis
- Help patients with personal hygiene, bathing, and daily tasks
- Perform basic health care services for patients including checking vital signs or administering prescription medication.
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Supervisor
PLS Financial Services
06.2018 - 12.2020
- Directing the activities of all employees during his/her shift
- Ensuring exceptional customer service, maintaining company standards of quality and other duties as assigned
- Execute check cashing approval level not to exceed authorized limit
- Trained store employees with company procedures and policies.
Sales Associate
Macy's
12.2013 - 07.2016
- Greeting all walk-in customers promptly and delivering 'friendly and attentive service'
- Select and gather merchandise throughout the store requested by customers
- Locate merchandise on the selling floor and stockrooms.
Education
Bronx EOC
06.2020
Port Richmond High School
01.2009
Skills
- Problem-solving
- Compassionate
- Interpersonal Skills
- Cash register operation
- ID verification
- Staff Supervision
- Customer Service Accountable
- Campus Operations
- Access Control Systems
- Integrity and Trustworthiness
- Public Safety Awareness
- Conflict de-escalation
- Incident Reporting
- Security Equipment Operation
- Emergency evacuation procedures
- Crime Prevention Strategies
Certification
- F01- Certificate of fitness prep for citywide Fire Guard for Impairment
- F02—Certificate of fitness Prep for Fire Guard for Shelter
- Loss Prevention Prep Course
- 8-Hour pre-assignment
- 16 hour on the job training
Certificates
New York State
Office of children and family services
Mandated Reporter Training
Identifying and Reporting Child Abuse and Maltreatments
Emergency Management Institute
FEMA
IS -100.C Introduction to Incident Command System ICS - 100
Timeline
Campus Safety Officer
Joffe Emergency Services
07.2024 - Current
Security Officer
WatchGuard
11.2023 - 06.2024
Customer Service Representative
Pay-O-Matic Financial Services
06.2022 - 09.2023
PCA
Personal Care Assistant Per Diem
05.2021 - 09.2022
Supervisor
PLS Financial Services
06.2018 - 12.2020
Sales Associate
Macy's
12.2013 - 07.2016
Bronx EOC
Port Richmond High School
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