Princess Gyasi
Summary
A diligent, trustworthy, task-driven professional with substantial experience in data entry, customer service, and handling clerical and secretarial duties. Excellent organizational skills, and extensive experience in establishing a positive and productive work environment. A passionate professional with the ability to discharge strong knowledge and techniques resulting in the achievement of meeting company objectives and deadlines
Overview
3
3
years of professional experience
Work History
Resident Counselor/Caregiver
Westerwood
04.2023 - Current
- Achieved resident stability, health, and safety while taking into account the needs and
requirements of the inhabitants - Observed, evaluated, and correctly reacted to residents attitudes and behaviors.
- Conducted daily welfare checks and coordinated with facility staff to meet resident needs.
- Facilitated floor meetings to discuss concerns, review complaints, and convey information about policy changes.
- Solved grievances and complaints by collaborating with residents.
- Supported personal needs of residents dealing with diverse conditions.
Travel Agent-Customer Service Representative
Cxloyalty
01.2022 - 06.2024
- Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements.
- Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions.
- Determine customers’ needs and preferences, such as schedules and costs.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
Education
Bachelor of Science - Psychology
Southern New Hampshire University
Hooksett, NH05.2024
Associate of Science - Health Studies
SUNY College of Agriculture & Technology At Morrisville
Morrisville, NY05.2019
Skills
- Planning and Organization
- Data Entry((80 Keystrokes per minute)
- Proficient in Excel, PowerPoint, and Word
- Risk and Cost Management
- Spread-sheet creation and management
- Strong verbal and writing skills
Timeline
Resident Counselor/Caregiver
Westerwood
04.2023 - Current
Travel Agent-Customer Service Representative
Cxloyalty
01.2022 - 06.2024
Bachelor of Science - Psychology
Southern New Hampshire University
Associate of Science - Health Studies
SUNY College of Agriculture & Technology At Morrisville
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