Princess Hampton
Deltona
Summary
Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
6
6
years of professional experience
Work History
Call Center Representative
Makotek
09.2024 - Current
- Negotiated pricing and payment terms with customers when possible to close deals.
- Overcame objections using friendly, persuasive strategies.
- Made average of 300 outbound and inbound calls per day.
- Observed and learned changing customer requirements and adapted sales strategies as needed.
Shift Manager
McDonald's
12.2023 - 09.2024
- Trained and supervised new staff members
- Balanced cash drawers and resolved financial discrepancies using receipts and financial documents
- Provided guidance and support to shift teams, ensuring all tasks were completed on time and efficiently
- Ensured compliance with food safety regulations and quality standards
- Maintained a safe work environment by enforcing company policies and procedures
- Oversaw daily operations while managing multiple projects simultaneously
Crew Trainer
McDonald's
09.2023 - 12.2023
- Monitored employee progress and provided constructive criticism
- Provided coaching and mentorship to foster a positive work environment among staff members
- Ensured compliance with all safety regulations, company policies and procedures in the workplace
- Assisted in resolving conflicts between team members and providing guidance on how to work together effectively
Crew Member
McDonald's
06.2019 - 09.2023
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Collaborated with team members to complete orders
- Accurately operated cash register to process customer payments
- Provided excellent customer service by greeting customers and meeting quality expectations
Education
High School Diploma -
University High School
06.2021
Skills
- Company Standards
- Stocking and Replenishing
- Cash Handling
- Product Promotion
- Willingness to Learn
- Taking Orders
- Drive-Thru Operation
- Accurate money handling
- Delegating Work
- Operations Management
- Teamwork and Collaboration
- Customer service
Timeline
Call Center Representative
Makotek
09.2024 - Current
Shift Manager
McDonald's
12.2023 - 09.2024
Crew Trainer
McDonald's
09.2023 - 12.2023
Crew Member
McDonald's
06.2019 - 09.2023
High School Diploma -
University High School
Similar Profiles
Johnny BattenJohnny Batten
Field Collector at MakotekField Collector at Makotek
John DelaneyJohn Delaney
Field Collections /Supervisor at MakotekField Collections /Supervisor at Makotek
Teressa JonesTeressa Jones
Call Center Representative at MakotekCall Center Representative at Makotek
Zach WitteZach Witte
Sr Global Vehicle Tech at Fedex ExpressSr Global Vehicle Tech at Fedex Express
Elizabeth Perez ColonElizabeth Perez Colon
Machine Operator at Sofidel AmericaMachine Operator at Sofidel America