Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Princess Henderson

Laurel,MS

Summary

Experienced Quality Control Inspector skilled at inspections, assessments and reporting on quality issues. Accomplished at helping companies dramatically improve production through quality control enhancements. Works well with production teams on correcting negative trends and driving improvements. Also, A Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service representative position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Quality Inspector

Howard Industries
09.2020 - Current
  • I inspect equipment 10-12 hours a day.
  • Tested unit products and maintained detailed records in software system at down time.
  • Performed preliminary, in progress, hidden damage and final product inspections.
  • Determined adjustment and certification methods, formulas and measuring instruments required based on blueprints.

Customer Service Representative

Amazon
06.2018 - 07.2020
  • Cross-trained and backed up other customer service managers.
  • Followed-through on all critical inter-departmental escalations to increase customer retention rates.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Met customer call guidelines for service levels, handle time and productivity, also a good help in the chat room once I got a promotion from taking calls.

Education

High School Diploma -

Laurel High School
Laurel, MS
05.2018

Skills

  • Multitasking
  • Data Analysis
  • Customer Service
  • Communication
  • Leadership
  • Organization
  • Data Entry

Languages

English
Full Professional

Timeline

Quality Inspector

Howard Industries
09.2020 - Current

Customer Service Representative

Amazon
06.2018 - 07.2020

High School Diploma -

Laurel High School

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Princess Henderson