Princess Jackson

• Transported and delivered items to clients or businesses safely.
• Obtained receipts and signatures for confirmation of delivered goods.
• Loaded and unloaded cargo to sustain integrity of goods delivered.
• Performed routine inspection and preventive care on assigned equipment and communicated defects and needed repairs to company personnel.
• Analyzed load-related documentation and completed and accurate records.

• Loaded truck and properly secured items to prevent damage for deliveries.
• Expedited deliveries to meet customer deadlines and requirements.
• Managed customer inquiries and complaints in polite and professional manner.
• Verified accuracy of all deliveries against order forms.
• Inspected and maintained delivery vehicles regularly to keep in safe working order.
• Loaded and unloaded various delivery vehicles with correct order and balancing.

Responded to customer inquiries and provided prompt and accurate assistance, ensuring customer satisfaction and loyalty.

Handled a high volume of incoming calls, addressing customer concerns, resolving issues, and documenting interactions in the CRM system.

Utilized SAP to access customer information, track orders, and provide comprehensive support.

Collaborated with cross-functional teams to resolve complex customer issues, escalating when necessary and following up to ensure successful resolution.

Maintained a consistently high customer satisfaction rating of 95%, receiving positive feedback from customers and team members.