Summary
Overview
Work History
Education
Skills
Timeline
StoreManager

Princess Jackson

Nokomis,FL

Summary

Dynamic sales associate with a proven track record at Publix Grocery, excelling in customer engagement and cash handling accuracy. Recognized for building lasting relationships and enhancing customer satisfaction through exceptional service. Strong multitasking abilities and team collaboration skills drive performance in fast-paced environments, ensuring a welcoming and efficient shopping experience.

Overview

2025
2025
years of professional experience

Work History

Sales Associate

Publix Grocery
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Engaged with customers to effectively build rapport and lasting relationships.

Server/barback

Pops Sunset Grill
05.2021 - 06.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.

Education

Venice Christian School
Venice, FL

SCF
Venice, FL

Skills

  • Point of sale management
  • Cash handling accuracy
  • Customer engagement strategies
  • Inventory organization
  • Conflict resolution
  • Time management
  • Food safety compliance
  • Team collaboration
  • Customer relationship management
  • Training new employees
  • Customer service
  • Teamwork and collaboration
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Reliable and punctual
  • Outgoing personality
  • Money handling
  • Stocking and receiving
  • Adapt to diverse groups
  • Cleaning techniques
  • Money transfer systems
  • Dining area maintenance
  • Friendly and outgoing
  • Customer engagement

Timeline

Server/barback

Pops Sunset Grill
05.2021 - 06.2024

Sales Associate

Publix Grocery

Venice Christian School

SCF

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Princess Jackson