Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Scheduling Coordinator
Government
12.2019 - Current
Responded promptly to all customer inquiries regarding availability or schedule changes.
Maintained up-to-date records of staff availability, absences, holidays, vacations.
Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur.
Entered information into system to update status reports.
Sent out frequent telephone or email reminders of scheduled meetings to participants.
Created and maintained employee schedules to ensure adequate staffing levels.
Communicated with clients and caregivers to inform of schedule changes, cancellations or additions.
Developed strategies for improving efficiency within the scheduling process.
Collaborated with other departments to coordinate resources when necessary.
Developed effective scheduling processes to achieve production objectives.
Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars.
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Worked with manager and supervisor to plan and coordinate production schedules.
Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly.
Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
Makeup Artist / Pristine Looks by Princess
Self Employed Services
04.2022 - Current
Provided makeup services for weddings, proms and other special events.
Handled appointment booking, canceling and rescheduling.
Maintained a clean and sanitary work area in accordance with health regulations.
Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations.
Demonstrated makeup application techniques to clients based on individual features and preferences.
Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry.
Created custom looks for special events, such as weddings, proms, and photo shoots.
Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort.
Sanitized makeup tools to avoid spread of infection.
Enhanced client satisfaction by providing personalized makeup consultations and product recommendations.
Demonstrated and explained use of different beauty products to educate customers.
Scheduled onsite and offsite makeup appointments for clientele.
Applied makeup in accordance with clothing style.
Prepared skin for makeup application by cleaning, moisturizing and priming.
Cashier Supervisor
Vi Vi Boutique
02.2018 - 05.2019
Quickly and accurately counted drawers at start and end of each shift.
Built positive relationships with customers to increase repeat business.
Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times.
Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust.
Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
Fostered a culture of open communication within the team, allowing for swift identification of issues requiring attention or intervention.
Implemented loss prevention strategies to minimize shrinkage while maintaining excellent customer service levels.
Event Coordinator
Eleven45 Lounge/ Sutra Lounge
06.2018 - 03.2019
Greeted guests and provided them with party information.
Created an atmosphere conducive to having fun by engaging with guests in conversation or activities.
Provided support to guests during the event including answering questions and addressing any concerns.
Managed guest expectations by relaying information regarding hours, wait times and specials.
Resolved conflicts between guests or between staff members during events if necessary.
Developed relationships with local businesses that could provide services or products needed for hosting parties.
Collaborated with marketing team on creating promotional materials such as flyers and posters advertising upcoming events.
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Education
High School Diploma -
Morrow High School
Morrow, GA
02-2018
Skills
Social Media Content
Beauty Transformations
Makeup Application
Brand Building and Awareness
Customer Consulting
Client Relationship Building
Professional Networking
Service Promotion
Teamwork and Collaboration
Sales and Upselling
Client Consultations
Data Entry
Accomplishments
Earned "Employee of the Month" and "Employee of the Quarter" Award in 2023.
Added, renewed and grew fundraising and donation contributions.
Used Microsoft Excel to develop inventory tracking spreadsheets.