Effective Scheduling Coordinator promoting more than 5 years' experience supporting personnel in busy, office environments. A pleasant individual with terrific scheduling, project tracking and issue resolution talents. A knowledgeable employee considered a valuable asset to any company.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduling Coordinator
Government
12.2019 - Current
Responded promptly to all customer inquiries regarding availability or schedule changes
Maintained up-to-date records of staff availability, absences, holidays, vacations
Communicated effectively with team members to ensure they are aware of their shifts and any changes that may occur
Entered information into system to update status reports
Sent out frequent telephone or email reminders of scheduled meetings to participants
Created and maintained employee schedules to ensure adequate staffing levels
Communicated with clients and caregivers to inform of schedule changes, cancellations or additions
Developed strategies for improving efficiency within the scheduling process
Collaborated with other departments to coordinate resources when necessary
Developed effective scheduling processes to achieve production objectives
Utilized advanced software tools like Excel, Outlook, and scheduling-specific platforms to effectively manage comprehensive appointment calendars
Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability
Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage
Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors
Worked with manager and supervisor to plan and coordinate production schedules
Optimized workflow by prioritizing tasks based on urgency and aligning staff assignments accordingly
Enhanced scheduling efficiency by implementing automated systems and optimizing coordination processes.
Cashier, Fuel Service Rep, Pricing Coordinator
Kroger
03.2016 - 02.2018
Cashier
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Learned duties for various positions and provided backup at key times.
Ensured compliance with company policies and procedures while processing transactions efficiently.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Informed customers of promotions to increase sales productivity and volume.
Fuel Center Representative
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Overnight Pricing Coordinator
Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Set up new sales displays each week with fresh merchandise.
Conducted inventory counts by adding each item in stock and documenting in computer system.
Maintained appearance of facility and merchandise to encourage donors and shoppers.
Increased customer satisfaction by promptly addressing inquiries regarding product prices and discounts.
Expedited checkout process by swiftly assisting cashiers with any issues related to price accuracy or adjustments.
Boosted store efficiency with regular shelf audits to identify and correct incorrect price tags.
Delivered results under tight deadlines, ensuring that all necessary updates were completed before daily store openings.
Reduced customer complaints and improved overall shopping experience through consistent price accuracy monitoring efforts.
Facilitated smooth promotional transitions by meticulously updating signage and displays to reflect current offers accurately.
Cashier
Walmart
02.2018 - 04.2019
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Enhanced customer satisfaction by providing efficient and accurate cash transactions.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Streamlined checkout process for increased efficiency and reduced waiting times.
Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Handled cash with high accuracy and took care to check bills for fraud.
Worked with floor team and managers to meet wide range of customer needs.
Responded promptly to requests for assistance, spills and customer inquiries.
Monitored self-checkout systems and provided help in resolving complex problems.
Cashier Supervisor
Vi Vi Boutique
02.2018 - 05.2019
Quickly and accurately counted drawers at start and end of each shift
Built positive relationships with customers to increase repeat business
Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations at all times
Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns
Maintained a high level of professionalism in all interactions, setting a positive example for the cashier team and cultivating an environment of respect and trust
Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities
Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution
Fostered a culture of open communication within the team, allowing for swift identification of issues requiring attention or intervention
Implemented loss prevention strategies to minimize shrinkage while maintaining excellent customer service levels.
Makeup Artist / Pristine Looks by Princess
Self Employed Services
04.2022 - Current
Provided makeup services for weddings, proms and other special events
Handled appointment booking, canceling and rescheduling
Maintained a clean and sanitary work area in accordance with health regulations
Applied corrective makeup techniques to cover blemishes, dark circles, and other skin discolorations
Demonstrated makeup application techniques to clients based on individual features and preferences
Collaborated with hairstylists, photographers, costume designers, models, and other professionals in the industry
Created custom looks for special events, such as weddings, proms, and photo shoots
Maintained a hygienic workspace by adhering to strict sanitation practices, ensuring client safety and comfort
Sanitized makeup tools to avoid spread of infection
Enhanced client satisfaction by providing personalized makeup consultations and product recommendations
Demonstrated and explained use of different beauty products to educate customers
Scheduled onsite and offsite makeup appointments for clientele
Applied makeup in accordance with clothing style
Prepared skin for makeup application by cleaning, moisturizing and priming.
Event Coordinator
Eleven45 Lounge/ Sutra Lounge
06.2018 - 03.2019
Greeted guests and provided them with party information
Created an atmosphere conducive to having fun by engaging with guests in conversation or activities
Provided support to guests during the event including answering questions and addressing any concerns
Managed guest expectations by relaying information regarding hours, wait times and specials
Resolved conflicts between guests or between staff members during events if necessary
Developed relationships with local businesses that could provide services or products needed for hosting parties
Collaborated with marketing team on creating promotional materials such as flyers and posters advertising upcoming events
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences
Built relationships with members and guests and created welcoming and warm environment that promoted future visits.
Education
High School Diploma -
Morrow High School
Morrow, GA
02.2018
Skills
Customer Consulting
Client Relationship Building
Professional Networking
Teamwork and Collaboration
Data Entry
Problem-Solving
Strong Work Ethic
Customer relations understanding
Verbal and written communication
Time management skills
Attention to Detail
Critical Thinking
Accomplishments
Earned "Employee of the Month" and "Employee of the Quarter" Award in 2023.
Added, renewed and grew fundraising and donation contributions.
Used Microsoft Excel to develop inventory tracking spreadsheets.