Princess Jenkins
Milwaukee,WI
Summary
Compassionate healthcare and human services professional with 10+ years of experience supporting individuals and families in fast-paced environments. Skilled in patient care, personal care assistance, safety monitoring, documentation, customer service, and crisis intervention. Dedicated to preserving dignity, comfort, and quality of care for every individual served.
Overview
11
11
years of professional experience
Work History
Personal Care Worker (PCW)
Always Best Care
01.2023 - Current
- Provide personal care assistance, support activities of daily living, assist with bathing, grooming, dressing, meal preparation, medication reminders, companionship, mobility assistance, and maintain accurate client documentation.
FSET Case Manager
Community Advocates
07.2024 - Current
- Provide direct, person-centered support, communicate compassionately, assist with services, maintain documentation, and de-escalate stressful situations.
Housing Case Manager
Community Advocates
08.2023 - 07.2024
- Supported individuals in crisis, provided reassurance, handled sensitive information, and coordinated services.
Lead Housing Intake Specialist
Social Development Commission
05.2021 - 08.2023
- Assisted high-risk individuals, processed emergency applications, and collaborated with multidisciplinary teams.
Customer Service Representative
We Energies
02.2018 - 04.2021
- Provided high-quality customer service, resolved issues, and maintained professionalism in fast-paced environments.
Certified Nursing Assistant (CNA)
Eastcastle Place
05.2015 - 01.2018
- Assisted residents with activities of daily living, including bathing, dressing, grooming, toileting, feeding, and mobility. Monitored vital signs, reported changes in condition, maintained patient records, ensured resident safety, and provided compassionate care.
Education
High School Diploma -
Milwaukee Spectrum High School
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Active listening
- Organization and multitasking
- Documentation and reporting
- Relationship building
- Critical thinking
- Community resources
- Email and telephone etiquette
- Case management tracking
- Patient support
- Direct patient care
Timeline
FSET Case Manager
Community Advocates
07.2024 - Current
Housing Case Manager
Community Advocates
08.2023 - 07.2024
Personal Care Worker (PCW)
Always Best Care
01.2023 - Current
Lead Housing Intake Specialist
Social Development Commission
05.2021 - 08.2023
Customer Service Representative
We Energies
02.2018 - 04.2021
Certified Nursing Assistant (CNA)
Eastcastle Place
05.2015 - 01.2018
High School Diploma -
Milwaukee Spectrum High School