Summary
Overview
Work History
Education
Skills
Timeline
Generic

Princess Johnson

Houston

Summary

Dynamic customer service professional with a proven track record, excelling in conflict resolution and enhancing client satisfaction. Skilled in active listening and data entry, I fostered strong relationships, leading to improved retention rates. Committed to maintaining professionalism under pressure while delivering exceptional service.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

MTM Transportation
04.2023 - 03.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Developed feedback system for customers to share their service experience, leading to actionable improvements.

Home Health Aide

Private Contract
08.2019 - 02.2024
  • Helped patient maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patient, reducing falls and accidents.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Transported patient to medical appointments and social outings, fostering community engagement and overall wellbeing.
  • Improved patients' comfort with massage and application of topical treatments.

Front Desk Receptionist

Every Woman's OBGYN
10.2020 - 06.2022
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Education

Business Administration

Georgia State University
Atlanta, GA
08-2022

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry

Timeline

Customer Service Representative

MTM Transportation
04.2023 - 03.2025

Front Desk Receptionist

Every Woman's OBGYN
10.2020 - 06.2022

Home Health Aide

Private Contract
08.2019 - 02.2024

Business Administration

Georgia State University

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