Leadership: Recognized as an empowering and results-oriented leader in a values-driven environment where teams thrive, and performance flourishes, while maintaining strong people management.
Resilience: Vision-driven planner with long-term goal orientation, as an adaptive thinker focused on continuous improvement.
Technical Proficiency: Efficiently experienced in using digital platforms that streamline documentation, such as Therap, CareCloud Charts, and EHR.
Strategic Thinking: Experience in collaborating with team members to design and coordinate group outings that reinforce strategic goals, and strengthen interpersonal connections.
Overview
24
24
years of professional experience
Work History
DSA- Direct Support Assistant
CAPITAL DISTRICT DDSO-OPWDD
Schenectady
10.2017 - Current
Assist developmentally challenged adults with their daily ADL's and routines of activities.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Administer prescribed medications throughout the day, under the direction of the RN.
Record client status, progress, and challenges in the provided electronic database (EHR), and reports in SharePoint.
Completing all other work-specific duties assigned.
Remaining current in my training, and assisting co-workers where needed at all work sites and programs.
Monitored health and well-being of clients and reported significant health changes.
Built strong and trusting rapport with clients and loved ones.
Understand and implement behavior techniques according to each person's behavioral plan to further assist them when in a crisis.
RSC- Residential Support Counselor
The Arc of Rensselaer County
Troy
03.2014 - 10.2017
To provide support to individuals in a 24-hour residential setting.
Maintained accurate records of progress notes and other relevant information regarding the client's treatment plans.
Collaborated with other professionals to ensure the best possible care for each client.
Assisted clients in developing effective coping strategies, problem-solving skills, and communication techniques.
Provided crisis intervention services to clients in need of immediate assistance.
Monitored clients' progress towards meeting goals established in their service plans.
Provided individual counseling to guide clients in areas of social and emotional needs.
Obtained or maintained proper licensure or certification to meet state requirements.
Facility Coordinator /Project Manager
Mid-Atlantic Human Services Corporation
Nottingham
04.2011 - 10.2014
Produced thorough, accurate, and timely reports of all clients' activities and goals within my case load.
Maintained calendars of upcoming events, meetings and deadlines.
Monitored inventory levels and ordered additional supplies as needed.
I organized my team to promote a positive work environment.
Train and help implement data within the provided electronic database, Therap.
Organize protected health information of day-to-day activities and outcomes.
Schedule and interview new prospective staff to be able to complete processing with our HR dept.
Further assist with the hiring of new potential staff by conducting hiring interviews, as well as conducting exit reviews of disciplinary actions that may be deemed necessary by our HR department.
Maintain and complete timesheets for 16 staff members, under my direction, on a weekly basis.
Conduct monthly house meetings for all (3) houses and an ISO under my directives.
Maintain and submit monthly allotments to accounting, and dispense the replenished funds to the units for continued support, known as petty cash.
Day Habilitation Specialist
Living Resources
Troy
01.2014 - 03.2014
Actively advocated for the rights of people living with disabilities within the community.
Assisted individuals in developing and refining life skills such as hygiene, communication, problem-solving, money management, and interpersonal relationships.
Implemented behavior modification programs for clients who exhibit challenging behaviors per their behavioral plans
Organized outings for individuals with disabilities to attend cultural events or participate in leisure activities.
Facilitated group activities designed to engage participants and encourage socialization.
Supervisor
F.X. Gallagher Services
Timonium
02.2001 - 04.2011
Maintain weekly staffing schedules, and submit them to my manager by the end of each week.
Plan and expedite vacation planning for each individual who chose to go on a vacation, such as Ocean City, MD.
Train and assist in maintaining the current certifications of all staff under the direction of our manager.
Trained new employees on company policies and procedures.
Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Managed budget for department, ensuring all expenses stayed within allocated funds.
Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
Implemented quality control measures, significantly reducing error rates.