PRINCESS LANGHORNE

Building rapport with callers of diverse backgrounds is vital to accurately assess the situation and present potentially complex solutions. It requires quickly navigating multiple systems and at the same time engaging callers with clear, concise, and positive language while gathering relevant information. Ability to welcome change and contribute to continuous improvement in a fast-paced work environment while providing technical assistance for clients via website and client related products.

Providing excellent customer service on a professional level. As a customer service representative, I place orders to customers and teachers around the world while being able to utilize multiple software systems simultaneously with a 2 screen workstation setup to insure excellent service and accurate information. I am also responsible for data entry and being knowledgeable about products.

• Providing excellent customer service to patients while being knowledgeable in insurance and collections
• As a customer service representative, I file insurance for patients and assist them with any billing issues
• Exceeding collections goals along with being able to multitask using various systems.

• Primary duties: assist customers with billing and benefits while providing excellent customer service
• Assist customers with open enrollment and web support while navigating through numerous systems.

• Effectively Process and Execute Lenovo Lost Packages Dispute Requests as part of the Lost Packages Team
• Conduct Cross training for new agents joining the Lenovo Lost Packages Team
• Assist in various administrative duties to gain insight on the Team Lead Role
• Resolved Customer escalated calls via root cause analysis via Email & Voice
• Acted as informational resource for internal customers (Level 1 & 0) agents when it came to answering technical questions and process execution
• Report and track database problems, updates and changes that affect Service Request/Service orders field efficiency and effectiveness
• Create and maintain quality assurance process for all reports generated
• Review various operational processes for improvements in efficiency, communication and documentation
• Team with other agents/Case Managers to quickly identify mechanized methods of report generation [Serge Minott/Marielys Lee].