Diligent and analytical IT Operations Specialist with 3+ years' experience in IT operational development, remote client support, and IT systems management. Personable professional skilled at simplistically communicating technical information, developing client relationships, and effectively resolving conflict. Envisions opportunities for organizational growth & triggers change while championing teamwork, innovation, and trustworthiness. Precise and concise communicator & listener, collaborator, and leader, spearheading diverse experts/teams toward accelerated progress, tangible results, and rapid business value.
Hi, I’m
Princess Leary
Roxbury,MA
Summary
Overview
5
years of professional experience
1
Certification
Work History
Northeast Security Inc
Operations Specialist
03.2022 - Current
Job overview
- Independent Initiative: Demonstrated strong autonomy and teamwork by proactively identifying and addressing operational needs, fostering a culture of ownership and responsibility to guarantee seamless service and maintain client trust.
- IT Systems Management: Managed IT systems by utilizing 5+ systems and programs including MS Shift and Lift- Net to optimize operations and enhance organizational efficiency. Delegated to train onboarding staff due to proficiency in this area, which lead to having knowledgeable new staff.
- Effective Communication: Skillfully navigated high-pressure situations by employing clear and concise communication techniques to de-escalate tensions, consolidate client relationships, and ensure the safety and well-being of all parties involved. Successfully decreases confrontations by 70% by implementing these techniques.
- Utilization: Windows 10 and 11 to troubleshoot and update HP printers, Active directory adding and deleting employees, OUs for departments, keeping track of hardware, and group policies for 10 employees. Can troubleshoot using Linux.
Securitas Security Services USA
Security Supervisor
02.2020 - 01.2022
Job overview
- Team Management: Leveraged excellent interpersonal skills to effectively train, manage, and mentor a diverse team of security professionals, fostering a culture of vigilance and preparation, and resolving team conflicts to reduce staff turnover. Auspiciously reduced staff turnover on my shift by 60% by creating a collaborative work environment.
- Deadline Management: Skillfully juggled competing deadlines and multitasked across various responsibilities, consistently delivering high-quality results on time and under pressure, showcasing adaptability and resilience.
- Day to Day: Prepared and submitted reports to keep management informed of security activities and developments.
Maximus
Customer Service Representative
07.2019 - 02.2020
Job overview
- Problem-Solving: Employed keen attention by accurately assessing and resolving distinct client issues, consistently going above and beyond to provide exceptional customer service and secure positive relationships with clients.
- Case Management: Organized and managed patient cases and escalations using IT systems such as MAHIX, Windows, MA12, and Virtual Gateway, streamlining internal processes and facilitating efficient communication between various departments.
- Data Security: Maintained patient information confidentiality by adhering to HIPAA guidelines and utilizing multiple security systems, safeguarding sensitive data, and upholding the company's reputation for trustworthiness
Self
Freelance- System Administration
02.2018 - Current
Job overview
- Systems management: Performed repairs and installations by applying updates or troubleshooting to given specifications, to ensure secure system operations.
- Education: Provided education to people of all ages, about cybersecurity, the array of OS systems, the ins and outs of hardware, and the importance of software.
- Network Maintenance and Well-Being: Verified correct operations of systems by running tests and detecting errors. Successfully enhanced all client operating systems by 80% from troubleshooting and error detection.
Education
Fisher CollegeBoston, MA
Associate of Science from Health Sciences
University Overview
Techboston AcademyBoston, MA
High School Diploma
06.
University Overview
Skills
- Software and Hardware Issues
- Maintenance Requirements
- Daily Operations Management
- Google Drive
- Microsoft Office
- Data Recovery
- Software Implementation
- Critical Thinking
- Support End-Users
- Maintenance and Repair
Certification
- Technical Support, Fundamentals, Google, November 2022 - Present
- Operating Systems and You: Becoming a Power User, Google, December 2022 - Present
- The Bits and Bytes of Networking, Google, January 2023 – Present
- Systems Administration and Infrastructure, Google, February 2023 – Present
- IT Security: Defense Against the Dark Arts, Google, April 2023 - Present
- Google IT Support, Google, April 2023 - Present
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best way out is always through.
Timeline
Operations Specialist
Northeast Security Inc
03.2022 - Current
Security Supervisor
Securitas Security Services USA
02.2020 - 01.2022
Customer Service Representative
Maximus
07.2019 - 02.2020
Freelance- System Administration
Self
02.2018 - Current
Fisher College
Associate of Science from Health Sciences
Techboston Academy
High School Diploma
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