Princess Lewis
Hoover
Summary
Dedicated Customer Service Representative with three years of experience in providing exceptional support and resolving complex customer issues. Recognized for proficiency in patient registration and insurance verification, while building strong relationships that enhance customer satisfaction. Notable for excellent communication and problem-solving abilities, fostering a collaborative team environment focused on service excellence.
Friendly retail professional with successful background in sales and marketing. Drives sales-goal attainment and customer satisfaction through exceptional customer relations and sales abilities. Proficient in use of POS software.
Overview
3
3
years of professional experience
Work History
Travel Front Office Manager
Therapysouth
10.2024 - Current
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Organized and maintained records by updating and obtaining both personal and financial information from patients.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information.
On Site Transportation Coordinator
Lifeguard Ambulance
01.2024 - 10.2024
- Overseeing and managing transportation activities within UAB hospital
- Coordinating the arrival and departure of vehicles, ensuring efficient routes, managing vehicle maintenance schedules, overseeing driver schedules, and addressing any transportation-related issues that may arise
- Investigated claims raised by customers related to damaged or lost items during transit and took corrective action where needed.
Physical Therapist Technician
Elite Physical Therapy Clinic
07.2023 - 01.2024
- Assist physical therapists in preparing patients for therapy sessions, including setting up equipment, ensuring a clean and safe environment, and helping patients with exercises and stretches as directed
- Assist in maintaining accurate patient records, scheduling appointments, and managing administrative tasks related to patient care
Remote Healthcare Customer Service Representative
Sagility Health
01.2023 - 07.2023
- Provide excellent customer service by promptly handling customer inquiries, complaints, and health insurance concerns via phone, email, and chat
- Demonstrate empathy and patience while addressing customer issues, ensuring a positive customer experience
- Resolve customer complaints and issues in a timely and efficient manner, achieving a high customer satisfaction rate
- Collaborate with cross-functional teams to escalate and resolve complex customer problems, ensuring a seamless resolution process
Remote Billing and Technical Representative
Conduent
07.2022 - 01.2023
- Accurately document customer interactions and transactions, maintaining detailed records for reference and analysis
- Assist customers with Apple product information, pricing, order status, and account inquiries
- Stay updated on product knowledge and company policies to provide accurate information to customers
- Escalated concerns or advanced problem calls to management staff.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
Remote Telesales Representative
Comcast
01.2022 - 07.2022
- Increased sales through upselling and cross selling of additional products and services
- Accurately document customer interactions and transactions, maintaining detailed records for reference and analysis
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue.
- Enhanced sales performance through continuous sales training and skill enhancement as professional phone salesperson.
- Made onsite sales calls to prospective customers to help sales representatives close lucrative deals.
- Developed unique sales approach and identified client needs to expand sales.
Education
High School Diploma -
Meridian High School
05.2019
Skills
- Calendar management
- Customer service
- Budget tracking
- Data entry
- Office administration
- Transportation coordination
- Appointment scheduling
- Sales strategies
- Upselling and cross selling
- Money handling
- POS system operation
- Sales enhancement
References
References available upon request.
Timeline
Travel Front Office Manager
Therapysouth
10.2024 - Current
On Site Transportation Coordinator
Lifeguard Ambulance
01.2024 - 10.2024
Physical Therapist Technician
Elite Physical Therapy Clinic
07.2023 - 01.2024
Remote Healthcare Customer Service Representative
Sagility Health
01.2023 - 07.2023
Remote Billing and Technical Representative
Conduent
07.2022 - 01.2023
Remote Telesales Representative
Comcast
01.2022 - 07.2022
High School Diploma -
Meridian High School
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